Speak Right: Demonstrating Appropriate and Inappropriate Verbal Communication

• Employability
• Upper Secondary (Key Stage 4)
• BTEC

Speak Right: Demonstrating Appropriate and Inappropriate Verbal Communication

Learning Objective

At the end of the lesson, you will be able to demonstrate appropriate and inappropriate ways of communicating verbally.

Introduce the learning objective and explain the importance of effective verbal communication in personal and professional settings.

What do you already know about verbal communication?

Definition of Verbal Communication

Verbal communication is the use of words to convey messages and ideas between individuals.

Define verbal communication for the students and explain that it encompasses both spoken and written communication.

Examples of Appropriate Verbal Communication

Using a friendly tone, speaking clearly and concisely, and using appropriate language are examples of appropriate verbal communication.

Provide examples of appropriate verbal communication and encourage students to share their own examples.

Examples of Inappropriate Verbal Communication

Yelling, using offensive language, and speaking too fast or too slow are examples of inappropriate verbal communication.

Provide examples of inappropriate verbal communication and explain why they are inappropriate. Encourage students to share their own examples.

Non-Verbal Communication

Non-verbal communication includes facial expressions, body language, and tone of voice.

Introduce the concept of non-verbal communication and explain how it can affect the message being conveyed.

The Importance of Tone of Voice

Tone of voice can convey emotions, attitudes, and intent. It is important to use an appropriate tone of voice to match the message being conveyed.

Explain the importance of tone of voice in communication and provide examples of how a different tone can change the meaning of a message.

Active Listening

Active listening is the practice of fully concentrating on, understanding, and responding to the speaker.

Introduce the concept of active listening and explain how it can improve communication. Provide tips for practicing active listening.

Communication Barriers

Communication barriers include language barriers, cultural differences, and physical barriers.

Explain the different types of communication barriers and provide examples of how they can affect communication.

Overcoming Communication Barriers

To overcome communication barriers, one can use visual aids, slow down the pace of speech, and ask for clarification.

Provide strategies for overcoming communication barriers and encourage students to share their own strategies.

Role Play

In pairs, students will role play a scenario where one person demonstrates inappropriate verbal communication and the other person demonstrates appropriate verbal communication.

Divide students into pairs and provide a scenario for them to role play. Encourage them to use appropriate and inappropriate verbal communication.

Group Discussion

In groups, students will discuss how they can apply what they have learned about appropriate and inappropriate verbal communication in their personal and professional lives.

Divide students into small groups and provide discussion questions for them to answer. Encourage them to share their thoughts and ideas.

Quiz

Students will complete a quiz to test their knowledge of appropriate and inappropriate verbal communication.

Create a quiz with multiple choice and short answer questions and provide a review of the correct answers.

What is an example of inappropriate verbal communication?

1. Talking over someone or interrupting them.
2. Waiting patiently for your turn to speak.
3. Agreeing with everything someone says.
4. Asking for someone's opinion.

What is an example of inappropriate verbal communication?

1. Apologizing.
2. Asking for clarification.
3. Making derogatory or discriminatory remarks.
4. Expressing your own feelings.

What is an example of inappropriate verbal communication?

1. Expressing gratitude.
2. Using profanity or vulgar language.
3. Using formal language.
4. Talking about the weather.

What is an example of inappropriate verbal communication?

1. Asking for permission.
2. Giving constructive criticism.
3. Speaking calmly.
4. Yelling or screaming at someone.

What is an example of inappropriate verbal communication?

1. Asking for help politely.
2. Expressing your own opinions.
3. Insulting someone's appearance or abilities.
4. Complimenting someone too much.

Which is an example of appropriate communication in a conflict?

1. Blaming the other person for the problem
2. Walking away without addressing the issue
3. Using 'I' statements to express how you feel
4. Yelling and swearing

What is an example of appropriate communication in a romantic relationship?

1. Constantly criticizing each other
2. Expressing emotions and active listening
3. Keeping secrets from one another
4. Ignoring each other

What is an example of appropriate communication with a customer?

1. Ignoring their questions
2. Being polite and empathetic
3. Arguing with them
4. Making fun of their concerns

Which is an example of appropriate communication in the workplace?

1. Gossiping about coworkers
2. Using inappropriate language
3. Ignoring emails from colleagues
4. Providing constructive feedback

What is an example of appropriate communication?

1. Active listening and clear messaging
2. Yelling and interrupting
3. Using sarcasm or insults
4. Ignoring the other person

Summary

Verbal communication is the use of words to convey messages and ideas. Appropriate verbal communication includes using a friendly tone, speaking clearly and concisely, and using appropriate language. Inappropriate verbal communication includes yelling, using offensive language, and speaking too fast or too slow.

Summarize the key points of the lesson and provide an opportunity for students to ask questions.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.