Mastering Customer Email Communication

Mastering Customer Email Communication
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Slide 1: Tekstslide
Water retailSpecial Education

In deze les zitten 13 slides, met interactieve quizzen en tekstslides.

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Mastering Customer Email Communication

Slide 1 - Tekstslide

Deze slide heeft geen instructies

Learning Objective
At the end of the lesson, you will be able to structure customer emails effectively, use the appropriate tone of voice, understand the 5 Ps, proofread your emails, and know how to apologize when necessary.

Slide 2 - Tekstslide

Deze slide heeft geen instructies

What do you already know about structuring customer emails?

Slide 3 - Woordweb

Deze slide heeft geen instructies

Structure of Customer Emails
Introduction, body, conclusion. Keep it concise and clear.

Slide 4 - Tekstslide

Deze slide heeft geen instructies

Tone of Voice
Friendly, professional, and empathetic. Use positive language.

Slide 5 - Tekstslide

Deze slide heeft geen instructies

Proofreading
Check for spelling, grammar, and clarity. Use tools if needed.

Slide 6 - Tekstslide

Deze slide heeft geen instructies

The 5 Ps
Be Prompt, Polite, Personal, Precise, and Positive.

Slide 7 - Tekstslide

Deze slide heeft geen instructies

Saying Sorry
Acknowledge the issue, express genuine apology, and offer a solution.

Slide 8 - Tekstslide

Deze slide heeft geen instructies

Interactive Activity: Tone of Voice
Students will practice writing email responses with different tones of voice.

Slide 9 - Tekstslide

Deze slide heeft geen instructies

Interactive Activity: Proofreading
Students will identify and correct errors in sample customer emails.

Slide 10 - Tekstslide

Deze slide heeft geen instructies

Write down 3 things you learned in this lesson.

Slide 11 - Open vraag

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.

Slide 12 - Open vraag

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.

Slide 13 - Open vraag

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.