Customer Consultation - blinds, shades, shutters and drapes

• Engels
• MBO
• Studiejaar 1,2

WINDOW TREATMENTS

the customer consultation

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation

During this project you will...

Practise your English speaking skills.

• learn the difference between curtains, draperies, blinds, shades and other window coverings.
• practise talking to a customer in a showroom.
• practise discussing different options of window coverings/ window treatments.
• learn how to respond to customer feedback.

INTRODUCTION: today's class:

Do you know how to talk about window coverings

/ window treatments in English?

Today we will look at some useful vocabulary and phrases 

when talking about window treatments.
You will also practise speaking to a customer about different options. 

  What type of window treatment(s) do you have in your room?

rapport = a close and harmonious relationship where

you understand eachother and communicate well.

Blinds, shades, shutters & drapes:

blinds

shutters

pleated blinds

shades/ 

roller blinds

curtains/

drapes

rapport = a close and harmonious relationship where

you understand eachother and communicate well.

What do you think is the most popular window treatment in the Netherlands?

Curtains

Blinds

Shutters

Roller Shades

What is the best window treatment
for full light control in a room?

blinds= luxaflex

curtains= gordijnen

shutters = luiken

blackout shades = verduisterend vouwgordijn

roller blinds= rolgordijn

Which one is which?

Match the words to the correct window treatment.

blinds

shades

roller blinds

shutters

curtains

drapes

Light control:

fully opaque

/blackout

transparant

opaque

opacity                  = ondoorzichtigheid

to diffuse light     = licht(gloed) verspreiden

rapport = a close and harmonious relationship where

you understand eachother and communicate well.

What is the difference between opaque and blackout?

1. Opaque blocks some light, while blackout blocks all light
2. Opaque is dark, while blackout is light
3. Opaque is very transparent, while blackout is not
4. Opaque is very expensive, while blackout is cheap

Which of these window treatments provides the most light control?

1. Blackout curtains
2. Shades
3. Transparent film
4. Sheer curtains

SPEAKING: advising a new customer

a new customer is walking around the showroom...

Greet them and offer your help. 

Try to find out what they are looking for and discuss the different options of window treatments/ coverings.

Use the client questionnaire to fill in the information.

WORKSHEET TASK 1

rapport = a close and harmonious relationship where

you understand eachother and communicate well.

Options to discuss:

rapport = a close and harmonious relationship where

you understand eachother and communicate well.