Quiz on Letter Writing and Memorandum

• writing
• Tertiary Education

QUIZ 

Answer all the questions. 

GOOD LUCK! 

Which is NOT used in
letter writing?

1. senders' name and address
2. initials
3. Salutation
4. Complimentary Close

What is open punctuation for letter writing?

1. Reducing the use of punctuation in writing.
2. All heading words are capitalised.
3. Minimal use of punctuation in writing.
4. All other commas and full stops are omitted.

Which Wh- questions are
NOT relevant for letter of complaint?

1. What
2. When
3. Where
4. Why

What is a solicited letter in
letter of enquiry?

1. writer requests for details about the products
2. writer writes to recipient based on an advertisement info
3. there is an advertisement that the writer has seen.
4. writer takes the initiative to write without any given info

What kind of information is
found in the first paragraph
of a letter of enquiry?

1. Purpose of writing
2. Background information
3. Details of the writer
4. Details of the enquiry

In a memorandum, the
following parts are
given marks EXCEPT

1. Subject
2. Position of sender
3. MEMORANDUM
4. Salutation

How many paragraphs are recommended for writing a memorandum?

1. 2
2. 3
3. 4-5
4. more than 6

What do you write in "call of action"
for letter of complaint?

1. Asking for compensation from the recipient
2. Providing more details of products
3. A request for contact details
4. A request for recipient to call back

What do you write in the last paragraph for memorandum?

1. contact details for further clarification
2. recipient's contact details
3. reference to previous communication
4. reason for writing the memorandum

The language and tone
used for letter of complaint
is as follows EXCEPT

1. firm
2. polite
3. clear
4. ambiguous