Handling complaints_ Lesson 5_Answering a complaint

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Slide 1: Tekstslide
EngelsMBOStudiejaar 1

In deze les zitten 21 slides, met interactieve quizzen en tekstslides.

Onderdelen in deze les

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Slide 3 - Tekstslide

Slide 4 - Tekstslide

Slide 5 - Tekstslide

Write down how it starts and ends.
How is the text organized?

Slide 6 - Tekstslide

Any differences? Anything the same?

Slide 7 - Tekstslide

What is the correct structure of a (business) email?

Slide 8 - Open vraag

Slide 9 - Tekstslide

Slide 10 - Tekstslide

Slide 11 - Tekstslide

Slide 12 - Tekstslide

Slide 13 - Tekstslide

Slide 14 - Tekstslide

Slide 15 - Tekstslide

How to start a business email:
A
Dear Joanna,
B
Good morning,
C
Dear Ms. Smith,
D
Hello Joanna,

Slide 16 - Quizvraag

Which can we NOT use in a business email/letter?
A
I'm sorry for...
B
I would like to..
C
We look forward...
D
Could you.. ?

Slide 17 - Quizvraag

Language in a business email
- no contractions (I'm sorry, I don't like, I've bought)

CORRECT: I am sorry / I do not like / I have bought.

ATTENTION: control your spelling and grammar

Slide 18 - Tekstslide

Best wishes,
A
personal email
B
business email
C
both (alle twee)
D
no one

Slide 19 - Quizvraag

I look forward to __________ from you.
A
to hear
B
hearing
C
hear
D
heared

Slide 20 - Quizvraag

Slide 21 - Tekstslide