Front Office Services

• Engels
• MBO
• Studiejaar 1

Frontoffice 

H7 - opdracht 7.10

"How is your English?"

Which tasks do you perform as Front Office employee?

Front Office Duties

• Check in on arrival
• Communication
• Administrative and commercial duties
• Customer Service
• Billing and Check out

1. Gebruik de juiste woorden

Tip 1

Als je het woord niet meer weet; beschrijf het.

Describe the word: Pineapple

Kingsize bed

Tip 2

Tijdens gesprekken: Stel een vraag wanneer je niet meer weet wat je moet zeggen.

Tip 3

Ga nooit terug naar het Nederlands; ze zullen je in de meeste gevallen niet snappen.

0

Tips to Improve Fluency

• Think aloud
• Start speaking, then think about what you are going to say
• Fill silence
• Send the turn back
• Use words from your language, then explain them
• Use vague language

Think Aloud

• I really don't know what to say...
• I was following the question until....
• I really don't know where to start
• What part of the question should I answer first...?

Start speaking....then think

• In my limited experience....
• Off the top of my head...
• The first thing that springs to mind....
• From my point of view....

Fill the silence

• uuuhm...
• eeer....
• That's a difficult/unusual/interesting question...

Send the turn Back

• I'm not sure what....means
• Do you mean.....?
• Just to double check....do you mean...?
• Can you give me an example of what you mean?

Use words from your language/explain

• I don't know how to say in English....and then explain

• There is an expression in my language.....

• 
  

Use Vague language

• I suppose...
• you could say....
• thing.....stuff.... thingy.....whatsit.....whats-his-name

Hoe zeg je: "Het spijt me, meneer, alle kamers zijn bezet" ?

Hoe zeg je: "Blijft u aan de lijn alstublieft"?

Wat zou jij zeggen als je even niet op het woord kan komen in het Engels?

Bye Bye!