Use of English Part 1 Unit 5

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Use of English Part 1

Part 1: Multiple Choice Cloze

What's tested?

• semantic precision (word with right meaning in the context)
• collocation
• complementation (fits grammatically)
• idioms & fixed phrases (which single word completes them)
• phrasal verbs
• linkers

Skim the text (2 minutes)

Customers just want coffee, not friendship

It goes without (0) ..... that a business must do everything it can to enhance brand loyalty, and companies know that if they (1) ..... across as impersonal, they are less likely to achieve this. This is why large companies in particular must work hard to convince customers that they take a genuine (2) ..... in them. In recent years, more and more coffee chains have been (3) ..... the same policy in place. Since busy staff have no time to (4) ..... a conversation, they are required to ask customers what they are called. Names are written on coffee cups and then called out, while customers wait in (5) ..... . However, many customers do not wish to be on first-name (6) ..... with their barista. Not only do they see this as a real (7) ..... of privacy, they also dislike having their name misspelt and called out incorrectly. For these reasons, staff often (8) ..... themselves having to write names such as Voldemort and Darth Vader on the cups.

What is the text about?

Question 0

A saying      B mentioning        C discussing              D revealing

Customers just want coffee, not friendship

It goes without (0) ...A.... that a business must do everything it can to enhance brand loyalty, and companies know that if they (1) ..... across as impersonal, they are less likely to achieve this.

Do not waste time answering question 0!

Read each question carefully and try to predict the answer

It goes without (0) ...saying... that a business must do everything it can to enhance brand loyalty, and companies know that if they (1) ..... across as impersonal, they are less likely to achieve this.

It goes without (0) ...saying... that a business must do everything it can to enhance brand loyalty, and companies know that if they (1) ..... across as impersonal, they are less likely to achieve this.

1. happen
2. get
3. come
4. run

This is why large companies in particular must work hard to convince customers that they take a genuine (2) ..... in them.

This is why large companies in particular must work hard to convince customers that they take a genuine (2) ..... in them.

1. concern
2. interest
3. attention
4. notice

In recent years, more and more coffee chains have been (3) ..... the same policy in place.

In recent years, more and more coffee chains have been (3) ..... the same policy in place.

1. putting
2. developing
3. making
4. setting

Since busy staff have no time to (4) ..... a conversation, they are required to ask customers what they are called.

Since busy staff have no time to (4) ..... a conversation, they are required to ask customers what they are called.

1. draw into
2. spark off
3. strike up
4. break out

Names are written on coffee cups and then called out, while customers wait in (5) ..... .

Names are written on coffee cups and then called out, while customers wait in (5) ..... .

1. queue
2. row
3. turn
4. line

However, many customers do not wish to be on first-name (6) ..... with their barista.

However, many customers do not wish to be on first-name (6) ..... with their barista.

1. titles
2. phrases
3. labels
4. terms

Not only do they see this as a real (7) ..... of privacy, they also dislike having their name misspelt and called out incorrectly.

Not only do they see this as a real (7) ..... of privacy, they also dislike having their name misspelt and called out incorrectly.

1. disturbance
2. threat
3. invasion
4. assault

For these reasons, staff often (8) ..... themselves having to write names such as Voldemort and Darth Vader on the cups.

For these reasons, staff often (8) ..... themselves having to write names such as Voldemort and Darth Vader on the cups.

1. discover
2. find
3. catch
4. admit

Tips for Part 1