customer service = klantenservice
regularly = regelmatig
deficient = gebrekkig
goods and services = goederen en diensten
newfound = nieuwe
getting us nowhere = we komen nergens
demanding = veeleisend
incredibly cheap = heel goedkoop
accurate = nauwkeurig
complaints = klachten
develop = ontwikkelen
needs = behoeften
handle = omgaan met
waste = verspilling
dislike = houden niet van
their account = hun rekening
breed = soort
think nothing of = geen punt van maken
switching ... loyalties = veranderen van merken
properly = goed doen
satisfaction = tevreden(heid)
sophistication = geraffineerdheid, verfijning