Unit 104 - Legal Responsibilities in the Hospitality Industry

Unit 104

Legal Responsibilities in the Hospitality Industry: 

Learning Objective

At the end of the lesson, you will understand the legal responsibilities of serving food and beverages in the hospitality industry.

What do you already know about legal responsibilities in the hospitality industry?

Licensing Laws

Understanding the sale and service of alcoholic beverages and the licenses required to sell alcohol.

• Licensing objectives - 4 P's
• Personal and premises licences
• Ages for buying and measures for servcing
• Consequences for non-compliance

GDPR and Data Protection

How to protect information and comply with GDPR regulations in the hospitality industry.

• Keeping information safe - what? how?
• Consequences for non-compliance
• Fines and loss of reputation

No Smoking Legislation

Understanding the actions to take if a guest is found smoking in a non-smoking area.

• What to do if a customer is smoking in a bar
• Who can be fined? How much?

Price Marking, Menus, and Costs

Exploring the requirements for price marking, menus, and cost transparency in the hospitality industry.

• Costs must be displayed and must be clear
• Service charge, additional charges
• Allergens and dietary needs of guests

Equality Act

Understanding who not to discriminate against according to the Equality Act.

• Must not discriminate against people
• Examples - gender, age, race, sexual orientation
• disability, ex-offender

Sale and Supply of Goods Act

Exploring the correct dish and description, allergens, and dietary needs of guests in compliance with the Sale and Supply of Goods Act.

• Of satisfactory quality
• As described
• Organic, home made, Wagyu beef

Interactive Activity: Case Studies

Engage in case studies to apply legal responsibilities to real-life scenarios in the hospitality industry.

• In your pair, small group 
• Look at the case studies
• Which pieces of legislation are being broken in each
• Write down on your sheet

Quiz: Legal Responsibilities

Test your knowledge on legal responsibilities in the hospitality industry with a quiz.

• In your pair/team
• Write down two questions
• We will create a quiz for the group using these

Group Activity: Compliance Checklist

Work in groups to create a checklist for legal responsibilities in the hospitality industry.

Choose an area below:

• Taking payments and answering calls on Reception
• Pouring and serving drinks behind the bar
• Writing a menu and giving a menu briefing to staff

Reflection and Feedback

Reflect on the lesson and provide feedback on the learning experience.

Conclusion: Key Takeaways

Summarize the key learnings about legal responsibilities in the hospitality industry.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.