Handling complaints_ the power of convincing

• Engels
• MBO
• Studiejaar 2

How convincing are you?

Today

- Discussion groups to convince each other about a certain point of view.

a. Watch a video

b. Read some arguments

c. discuss your own points

d. try to convince the other group about them

How do you
feel?

Easy in a hectic life

too much laziness

I'm fine with it

too much plastic for nothing

What is plastic soup?

Do you control the amount of plastic you use?

yes

NO

Discussion prep

1. On your worksheet, do exercise C to learn vocabulary used in the trailer you will watch next.
2. Watch the video. Answer exercise D while watching
   

Even though there are many good reasons to stop using plastic, there are also reasons to use it.

www.chemicalsafetyfacts.org

Discussion group

GROUP A

You are people engaged with safing the planet. A sales representative comes to your company and wants to sell plastic products to you. Complain about the plastic and explain what the consequences of plastic usage are. Give the manager different options and solutions which help save the environment. See where you agree and where you don’t  and try to reach an agreement on everything to end the conversation

GROUP B

You are a sales representative and want to sell some products with plastic packages. The customer starts complaining about plastic use. You think using plastic is okay and point out some advantages of the use of plastic. You can look at the text below (Plastic Pollution) to find some reasons for using plastic. Compare your views to the other group’s and see where you agree and where you don’t agree. Try to reach an agreement on everything to wrap up the conversation.

• you have 5 min to prepare your arguments 

During the discussion:

• keep a pleasant voice tone. It's not a fight, but a convincing process.
• Stick to your opinion, but try to reach a compromise.
  

To wrap it up, who are you in this discussion?

I have never thought it through

I definitely want to reduce plastic in my life

I think using plastic is ok.

I have already reduced the amount of plastic

Self study

1. Read the text on your worksheet and complete the assignment.

2. The answer key will be available on SBIS - LE Engels CMB.

tips and tops?