Customer service 2

• Engels
• MBO
• Studiejaar 1

Welcome!

After today:

- You will have practised the present perfect

- you will have a broader vocabulary aimed at customer service

- You will have practised your writing skills

- you will have practised you speaking skills

WH- questions

In the next slides, make a question with the given question words

Who

What

When

Where

Why

Which

Guessing game

- Work in duos

- you both get a piece of paper with words on it

- take turns

- one person has to guess the word on the other person's paper

- you can only use WH- questions, but NOT what

Grammar

I have walked to school 3 times so far this year

I have lived in zwolle since I was 18

I have never been there

Present perfect

Used when we talk about something that started in the past and is still going on, or has a connection to the present.

Have/has + past participle (derde in het rijtje)

I have walked

He has chosen

https:

Go to: 

Quizlet.live

Customer complaints

Work in duos. One of you is a customer, one is a shop manager. 

Customer: last week, you bought and ate a meal from the butcher. The night after you got terribly sick. You want to make a complaint about this because you think they are related.

Manager: you receive the customer, let him/her talk about his experience and fill in the complaint form with the customer.

Writing

Last week, you read reviews. some of you have already started their response. Continue the responses.

Share the document with me!

You use the present perfect when:

1. Talking about the past
2. When talking about what's going on now
3. when talking about the past with a connection to now
4. When talking about turtles

My father ... ... in the Netherlands his whole life

1. had lives
2. has lived
3. have lived
4. did live

How often .... you .... to school this year?

I ..... never ...... anything like it!

1. Has saw
2. Have saw
3. did see
4. have seen

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