Homework - Aftercare and retail

Homework - Aftercare and retail

Aftercare

Aftercare for your client is an important part of your service. You must always give verbal aftercare that is relevant to your client. 

Aftercare should NOT be the same for each client!

What aftercare should you give to your client?

Aftercare

You should be recommending the following:

• Future products that would benefit your clients hair
• Future services and time frames for these services
• Equipment that the client can use at home to recreate the look
• Maintenance of their hair.

Your client has just had a re-growth colour but did not have time for a cut. Their hair is not in good condition, what aftercare would you give?

Remember....

Your aftercare is not just related to the service you have carried out. 

It is anything you think your client would benefit from...

It is also about recommend products to your client and selling retail.

Promoting products and services have no impact on the salon.

True

False

Benefits to the salon

Promoting products and services will benefit the salon. 

• You can keep clients coming back to you by offering this advice. 
• Re-book the client for these recommenced service in order to keep clients coming back. 
• Sell the clients products to ensure they are keeping their hair in good condition at home.

Why is it important to know your products and services when giving retail advice in hairdressing?

1. To memorize product names for better presentation.
2. To save time during client consultations.
3. To provide accurate recommendations and build trust.
4. To increase sales without considering client needs.

What are the benefits of being knowledgeable about products and services in hairdressing retail?

1. Better understanding of client needs and effective problem-solving.
2. More time for personal activities outside of work.
3. Reduced need for client interaction.
4. Ability to upsell products without considering client preferences.

Selling retail

In order to sell and recommend products and services, you must ensure you have good knowledge of what you are trying to sell. 

You need to understand why your client would benefit from a product or service.

Write a product description that would help you sell the following:
Just smooth taming oil.

Choose any product:
Write a product description that would help you sell this product.

Aftercare advice

Remember, every assessment you complete, you are marked on your aftercare. This aftercare must be given verbally to your client and not just written on your consultation sheet. 

The more suitable aftercare you give, the higher grade your will receive.