Hospitality in Tourism

Hospitality in Tourism

Learning Objective

At the end of the lesson, you will be able to define hospitality in the context of tourism and use related vocabulary.

Introduce the learning objective and explain the importance of understanding hospitality in tourism.

What do you already know about hospitality in the tourism industry?

Hospitality Defined

Hospitality is the friendly and generous reception and entertainment of guests, visitors, or strangers.

Define hospitality and ask students to think of examples of hospitality they have experienced in their travels.

Hospitality in Tourism

In the context of tourism, hospitality refers to the services and amenities provided to guests, such as accommodations, food and beverage, and entertainment.

Explain how hospitality is critical in the tourism industry and its impact on guests' experiences.

Types of Accommodation

Hotels, resorts, hostels, and vacation rentals are all types of accommodation that offer hospitality services to tourists.

Discuss different types of accommodation and what types of travelers may prefer each one.

Food and Beverage

Restaurants, cafes, bars, and room service are all examples of food and beverage services offered by hospitality establishments.

Discuss the importance of food and beverage services in the hospitality industry and how they contribute to guests' experiences.

Customer Service

Customer service is an essential aspect of hospitality, and it involves interacting with guests in a friendly and professional manner to ensure their needs are met.

Discuss the importance of customer service in the hospitality industry and how it can impact guests' experiences.

Vocabulary

Some common hospitality vocabulary includes check-in, check-out, concierge, amenities, and housekeeping.

Introduce common hospitality vocabulary and have students practice using them in sentences.

Interactive Activity

In pairs, create a dialogue between a hotel guest and a concierge, using as much hospitality vocabulary as possible.

Have students work in pairs to practice using hospitality vocabulary in a realistic scenario.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.