Writing - Formal letter

• Engels
• MBO
• Studiejaar 2

WELCOME!

Welcome!

Today's schedule

• Formal letter structure 
• Formal letter of complaint 
• Final practice before exam

Lesson goal: You all understand the structure of a formal letter.

For these next slides:

Please write along with the information given

Formal letter outline

1. Your own address without your name, with the country

 Fakestreet 666

 1234 AB Amersfoort

 The Netherlands

Formal letter outline

2. Date of writing

 

 12 October 2021

 October 12, 2021

 October 12th, 2021

 12th October 2021

All options are correct; the first one is the easiest. Remember to write months with capital letters in English!

Formal letter outline

3. The address of the company or person you're writing to

 Non-Existing Inc.

 Fakestreet 666

 1234 AB Amersfoort

 The Netherlands

Formal letter outline

4. Subject line

  

 subject: complaint about … / application for …

Do not use capital letters, except when you use names

THIS PART IS NOT ALWAYS NECESSARY / MENTIONED ON THE EXAM

Formal letter outline

5. Salutation

 Dear Mr Jones / Mrs Jones, (if you know who you are writing to)

 Dear Sir/Madam, (if you do not know who you are writing to)

• Use capital letters
  
• Never use a first name.
  
• Do not write ‘Mister/Missus’
  
• Always end with a comma
  

Formal letter outline

6. It often consists of three paragraphs

   

Letter of complaint paragraph contents

Paragraph 1: the reason for writing is explained shortly 

Paragraph 2: 

Paragraph 3: 

Formal letter outline

7. Final sentence

  You can email me at ... or call me on .../ I look forward to hearing from you soon.

This is a sentence you can almost always use.

Formal letter outline

8. Closure

   Yours sincerely, / Yours faithfully,

Formal letter outline

9. Full name

 Nina Lisanne Strijker

Basic rules

You cannot use abbreviated forms in formal letters

•  instead of can’t you use cannot
• instead of haven’t you use have not
  
• etc.
  

Between each new part of your letter, you leave a blank line

It is okay to start a letter with “I” in English

Practise letter of complaint

Write a letter of complaint. 

Follow the instructions. 

Make sure you use the outline example as given earlier this class. 

See next two slides for assignment --> 

Assignment 

Situatie 

Je hebt tijdens een bezoek aan Londen een mini-computer gekocht op 23 juli 2022.
want deze was veel goedkoper dan in Nederland. 

Klacht: accu zou volgens de handleiding 6,5 uur moeten werken, maar jouw accu is na 2 uur leeg. Je bent ermee naar een computerzaak geweest; conclusie accu stuk.
Bovendien: je hebt in de handleiding gelezen dat er bij de prijs een leren tasje inbegrepen is; zat niet in de doos. 
Je besluit een klachtenbrief te schrijven naar:

Morgan Computer, 64 Oxford Street, London WC1A 1AX 

Assignment 

Opdracht

Schrijf een klachtenbrief en verwerk de volgende gegevens:

• Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
• Zeg dat je erg teleurgesteld bent: beschrijf klacht
• Noem de conclusie van de plaatselijke computerzaak over de gebreken van de computer. Als het nodig is, kunnen ze contact opnemen met deze winkel.
• Zeg dat je in Nederland woont en dus niet even langs kan komen
• Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
• Zeg dat je een kopie van de kassabaan hebt bijgesloten.
• Nog vragen? Ze kunnen je e-mailen op: 
• Spreek hoop uit dat klacht wordt opgelost. 

What to do? 

Write your letter

Hand me back your paper

= Email to me if not finished

[e-mail]

NuEngels & Blackboard

Riddle me this...

Marissa and Juliana went out for drinks together. They ordered the same drink. Juliana was really thirsty and finished five in the time it took Marissa to finish one. The drinks were poisoned, but only Marissa died. How?

Riddle me this...

A girl is at the funeral of her mother. She meets a nice guy that she didn’t know who also was at the funeral and they hit it off. She was busy at the funeral and didn’t have time to ask him for his number before he left. She tried really hard to track him down, but no one knew who he was or how to contact him. A few days later her sister dies and the police suspect it to be a murder. Who killed her sister and why?

Riddle me this...

A couple went to Hawaii for their honeymoon. Unfortunately, the husband returned home alone because his wife had died in a horrible boating accident. The police contacted the travel agent he booked the trip with and arrested him for murdering his wife. How did they know he did it?

After today's lesson, what are your thoughts on this module?