3e graad Writing an e-mail of complaint

When writing an email of complaint, which style do you use?
A
Formal
B
Informal
C
A style in between formal and informal
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Slide 1: Quizvraag
EngelsSecundair onderwijs

In deze les zitten 13 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 30 min

Onderdelen in deze les

When writing an email of complaint, which style do you use?
A
Formal
B
Informal
C
A style in between formal and informal

Slide 1 - Quizvraag

How can you start a formal e-mail?

Slide 2 - Open vraag

HOW TO START A FORMAL E-MAIL
Dear Mr Smith, / Dear Mrs Smith, / Dear Ms Smith, / Dear Miss Smith,
- when you know who you're addressing the e-mail to
Dear Sir/Madam,
- when you don't know who the e-mail is addressed to

Slide 3 - Tekstslide

How can you address the teacher?
A
Dear Mr Depoortere,
B
Dear Mrs Depoortere,
C
Dear Ms Depoortere,
D
Dear Miss Depoortere,

Slide 4 - Quizvraag

How can you close a formal e-mail?

Slide 5 - Open vraag

HOW TO CLOSE A FORMAL E-MAIL
Kind regards,
Regards,

Yours sincerely, 
- When you know the person's name you're writing to
Yours faithfully,
- When you don't know who is going to read the e-mail

Slide 6 - Tekstslide

How can you close this e-mail?
Dear Sir/Madam,

I am a student of Administration at the University of Kansas. As part of the course all students are required to do a six month work placement.

I was wondering if you would be willing to let me do this work placement in your company.

I would be grateful if you would be interested.

...

Edward Miller


Slide 7 - Tekstslide

How can you close this e-mail?
(select multiple possible answers when needed)
A
Kind regards,
B
Regards,
C
Yours sincerely,
D
Yours faithfully,

Slide 8 - Quizvraag

How can you close this e-mail?
Dear Mrs Edwards,

I am a student of Administration at the University of Kansas. As part of the course all students are required to do a six month work placement.

I was wondering if you would be willing to let me do this work placement in your company.

I would be grateful if you would be interested.

...

Edward Miller


Slide 9 - Tekstslide

How can you close this e-mail?
(select multiple possible answers when needed)
A
Kind regards,
B
Regards,
C
Yours sincerely,
D
Yours faithfully,

Slide 10 - Quizvraag

How many paragraphs does an email minimally have?
A
1
B
2
C
3
D
4

Slide 11 - Quizvraag

STRUCTURE OF A FORMAL E-MAIL
An e-mail  consists of: - a header (with date, subject line, sender, recipient)
                                                - formal salutation 
                                                - opening paragraph
                                                - body 
                                                - closing paragraph
                                                - formal closing formula
                                                - name (and function)
! All parts are separated by blank lines and left aligned!

Slide 12 - Tekstslide

LANGUAGE OF A FORMAL E-MAIL
- The sentences are simple and preferably short.
- No grammatical mistakes.
- The punctuation is correct.
- Avoid emotional language.
- No slang. 
- Avoid abbreviations and acronyms (ASAP, ...)
- The past form of modals is frequently used: could, would, might, etc. 

Slide 13 - Tekstslide