In deze les zitten 10 slides, met interactieve quizzen en tekstslides.
Onderdelen in deze les
Impact on Customer Experience
Slide 1 - Tekstslide
Deze slide heeft geen instructies
Learning Objectives
At the end of the lesson you will understand how internal team dynamics affect customer interactions and satisfaction. At the end of the lesson you will be able to identify ways to improve team dynamics to enhance customer service.
Slide 2 - Tekstslide
Deze slide heeft geen instructies
What do you already know about internal team dynamics and customer satisfaction?
Slide 3 - Woordweb
Deze slide heeft geen instructies
The relationship between internal team dynamics and customer satisfaction
Internal Team Dynamics: The interpersonal relationships and processes that occur within a team that can affect its performance and customer interactions.
Slide 4 - Tekstslide
Deze slide heeft geen instructies
Analyzing ITL World's case study for practical insights
This section discusses the importance of internal team dynamics in shaping customer experiences and satisfaction. It includes a case study from ITL World to illustrate the impact of team dynamics on customer service.
Slide 5 - Tekstslide
Deze slide heeft geen instructies
Brainstorming and presenting solutions for improving team dynamics
A group activity is designed to brainstorm and present strategies for improving team dynamics with the goal of enhancing customer service.
Slide 6 - Tekstslide
Deze slide heeft geen instructies
Definition List
Internal Team Dynamics: The interpersonal relationships and processes that occur within a team that can affect its performance and customer interactions. Customer Satisfaction: The measure of how products and services supplied by a company meet or surpass customer expectation.
Slide 7 - Tekstslide
Deze slide heeft geen instructies
Write down 3 things you learned in this lesson.
Slide 8 - Open vraag
Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.
Slide 9 - Open vraag
Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.
Slide 10 - Open vraag
The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.