M2.2 les 5

• Luchtvaartdienstverlening
• MBO
• Studiejaar 2

Week 5

12-6-2023

This week

Ready for a quiz?

Theme 2 | Irregularities - denied boarding

Role play denied boarding

Recap lesson week 4 and assignment 9.04, 9.05 and 9.07

Describe in your own words what is laid down for passengers in EU regulation 261/2004 (1/11)

Name the 3 irregularities on the basis of which a passenger may be entitled to care and compensation (EU regulation 261/2004) (2/11)

From how many hours of delay is the passenger entitled to care? (3/11)

1. 1
2. 2
3. 3
4. 4

What does the passenger get with the right to care according to EU regulation 261/2004? (4/11)

Under what law does an amount of money that the passenger receives from the airline fall under in the event of an irregularity? (5/11)

From how many hours of delay is the passenger entitled to compensation? (6/11)

1. 1
2. 2
3. 3
4. 4

What financial compensation can the passenger choose from in the event of a cancellation or denied boarding (= overbooking)? (7/11)

Which circumstances are extraordinary? (8/11)

1. Strike of Transavia pilots
2. Fog
3. Airport security personnel strike
4. Crack in the cockpit window

Passenger Da Silva with Brazilian nationality flies with LH754
from JFK to FRA.
Due to a technical defect, the passenger arrives in FRA 4 hours later.

Is the passenger entitled to compensation according to EU regulation 261/2004?
(9/11)

1. yess
2. No

Passenger Schmidt with German nationality flies with AA124 from MUC to SFO.
Due to a sick crew member, the passenger arrives at SFO 3.5 hours later.

Is the passenger entitled to compensation according to EU regulation 261/2004?
(10/11)

1. yess
2. No

Name as many causes of delays as possible.
Indicate for each delay whether or not there is an extraordinary circumstance (force majeure) (11/11)

Home work for next week

1. Modulereader: Read page . 1 - 25 (including references to book LVD K2)
2. Xerte les 6: Instapweigering

Denied boarding by the airline

(pag. 29 - 31 modulereader 2.2)

On what basis can an airline refuse a passenger for a flight?

Overbooking

Passenger who is refused entry against his/her will

(denied boarding = DB passenger)

Passenger who voluntarily gives up his/her seat against

a compensation (voluntary denied boarding = VDB passenger)

EU regulation 261/2004

upon overbooking

Right to care

Right to compensation

Cashcard

Tegoedbon

EU regulation 261/2004

for other reasons for refusing a flight

Other reasons are: 

• Deze passagiers hebben geen recht op verzorging en compensatie op
    basis van EU verordening 261/2004

1. Pax who are late at the gate through their own fault

2. Travel documents not in order

3. Under the influence of medicines, alcohol and/or drugs

4. Inadmissible behavior based on a certain clinical picture

5. Aggression

Assignment:

Leaflet Assistance & compensation

Answer the following 6 questions using the Assistance & Compensation folder:

1. What is the first step an airline takes if a flight is overbooked according to the Denied Boarding Conditions?

2. What does a passenger who is willing to give up his/her seat receive?

3. When is a passenger not entitled to assistance & compensation in the event of a 'denied boarding'?

4. What does the 'denied boarding assistance' consist of?

5. What does the 'denied boarding compensation' consist of? 

6.How much is the difference in euros between the cash compensation and a non-refundable transportation credit voucher for a flight from AMS to BKK?

| Opdracht 12: Rollenspel overboeking

Huiswerk voor
dinsdag 21 juni 2023

1. Reminder: Inleveren opdracht 5 : 2x omroep in uniform!
   
   
2. Modulereader: leren blz.  (inclusief verwijzingen naar boek LVD K2)