Mastering English Phone Skills for Corporate Communication

• Vocational Education

Mastering English Phone Skills for Corporate Communication

Learning Objective

At the end of the lesson, you will be able to confidently handle various phone scenarios in French, suitable for A2 level, such as handling an unhappy customer, explaining product specifics, welcoming a new client, and transferring a client to a manager.

What do you already know about speaking on the phone with clients in French?

Understanding Phone Etiquette

Discuss the importance of professional phone etiquette and its impact on client communication.

Role-Play: Handling an Unhappy Customer

Students will engage in a role-play activity to practice handling an unhappy customer scenario in French.

Explaining Product Specifics

Students will practice explaining product details to a client through a simulated phone conversation.

Welcoming a New Client

Discuss phrases and expressions used to welcome new clients over the phone.

Interactive Scenario: Welcoming a New Client

Students will participate in an interactive scenario where they take turns welcoming a new client over the phone.

Transferring a Client to a Manager

Explore the language and procedure for transferring a client to a manager during a phone call.

Role-Play: Transferring a Client to a Manager

Students will engage in a role-play activity to practice transferring a client to a manager in French.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.