Type of data? Primary v Secondary Quantitive data v Qualitative?
Mystery Shopping:
Assess the performance of staff and the CX/UX
Fair, unbiased, detailed feedback.
Used by Visit Britain and Tourism NI is assessing grading and standard.
Questionnaires/ comment cards/ feedback forms:
Most common method for monitoring and evaluating.
Comment Cards can be quantitive or qualitative
Observation:
Managers/Supervisors commonly use to monitor teams development.
Appearance, attitude, product knowledge, compliance.