-Greet the adviser;
- Introduce yourself and/or your company;
- Ask if now is a good time to call;
- Explain the subject you are calling about;
- Ask for advice.
The adviser is the first one to speak, by answering the phone. As the adviser, you should:
- Introduce yourself and/or your company;
- Greet the caller;
- Answer the caller's question about the time to call;
- Let the caller know you understand what s/he is calling about.
- Ask the caller how you can help.
Finally, pair up with a classmate and have your conversation.
Make sure you speak slowly and loud enough.