intro unit 1: customer service

• Engels
• MBO
• Studiejaar 2

What kind of contact do you have with customers at your work/internship?

In what ways could you be polite to a customer?

Rewrite the receptionist's questions (name, surname, age, adress) but start the sentence with 'could'.

What help could the receptionist have done better in the conversation with the mother and child?

A visitor is at your desk and the phone rings. What would you do?

A visitor on crutches is standing in line. What would you do?

Things to ask if a customer wants a membership to the swimming pool.

What went wrong in this conversation?

Have a service desk conversation

Welcome the customer.

Ask how you can help.

(Appointment-Product-Service-Directions-Advice-Complaint)

Ask the right questions to get information.

Use information to help the customer.

Ask if the customer is satisfied with the result.

Say goodbye to the customer/visitor.