MC P7W3 Gesprek Lanzarote Princess

• Engels
• MBO
• Studiejaar 2

INTERNATIONAL COMMUNICATION

aka ENGLISH

Today's plan

1. Parts of a customer conversation
2. Opening & Closing
3. Lanzarote Princess assignment - find information on the website and have a customer service conversation with a classmate. 

Every conversation

consists of (bestaat uit) 3 parts

OPENING

CONTENT

CLOSING

Look online for 10 useful sentences you would use in a customer service conversation.

Opening - telephone

Goodmorning / Goodafternoon

(Company name) 

Gaby speaking

How can I help you? / How may I help you / What can I do for you?

Closing- telephone

Is everything clear? 

Do you have all the information you need? 

Do you have any other questions?

Thank you for calling (company name) 

Have a nice day. / Enjoy the rest of your day. 

Bye bye / bye

Opening - face to face

Goodmorning / Goodafternoon

Welcome to (company name)

How can I help you? / How may I help you? / What can I do for you?

Closing- face to face

Is everything clear? 

Do you have all the information you need? 

Do you have any other questions?

Have a nice day. / Enjoy the rest of your day. 

Bye bye / bye

Lanzarote Princess

Lanzarote Princess assignment - find information on the website and have a customer service conversation with a classmate. 

Questions to ask

1. How would you decribe the hotel in your own words?

2. Are there any heated swimming pools at the hotel?

3. Where can we eat in the hotel?

4. How far is the hotel from the airport?

5. Where is the hotel situated on the island?

. What touristic sights can we visit? Can you name and describe 3?

6. What is the difference between half board and all inclusive? 

7. How big is a family room?

8. How many people can stay in a family room?

9. How much is it to stay at the hotel from 15/05/2023 until 22/05/2023 in a family      

    room  with 2 adults and two children, aged 6 and 10. Halfboard and free cancellation. 

www.h10hotels.com