9.1 Making Telephone Calls

9.1 Telephone Calls
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Slide 1: Tekstslide
EngelsMBOStudiejaar 2

In deze les zitten 16 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 60 min

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9.1 Telephone Calls

Slide 1 - Tekstslide

Planning Engels 23SM
  1. Toets Hoofdstuk 8  (20 minuten)
  2. Hoofdstuk 9.1 maken: 
  • Exercise 1-3
  • Lezen Grammatica (zinnen negatief maken)
  • Exercise 3, GR27 en Extra GR 27
  • Teams opdracht Voorbereiding Gesprek met Klant

Slide 2 - Tekstslide

Slide 3 - Tekstslide

9.1 Making Telephone Calls
Phone calls at your internship
Answering the phone
Situations
Grammatica:  Zinnen Negatief Maken
Oefenen 
Telefoon gesprek Retail/Service Medewerker

Slide 4 - Tekstslide

Reasons for phone calls at work

Slide 5 - Woordweb

Answer the phone at your internship:
good............ - company name- employee name- question
Ex. 1+2

Slide 6 - Open vraag

Ex. 1+2

Slide 7 - Tekstslide

Vertaal: Ik zal u doorverbinden (put through) met meneer Smith

Slide 8 - Open vraag

Vertaal: Ik zal kijken of het product nog op voorraad is (in stock)

Slide 9 - Open vraag

Grammar - Zin negatief maken
Present
I know where he works.                         I do not  know where he works. (don't)
She lives in Rome.                                   She does not live in Rome ( doesn't)                                                                 
Past
I knew where he worked.                    I did not know where he worked. (didn't)
She lived in Rome.                                 She did not live in Rome. ( didn't)


Slide 10 - Tekstslide

Check
Maak zinnen negatief: geen hulp ww. dan do/does/did not

1. He is a tennis player.
2. We arrived on Saturday.
3. She speaks French.
4. I have visited Spain.
5. Tom sells computers

Slide 11 - Tekstslide

Check - Answers
1. He is a tennis player.
               He is not a tennis player. ( isn't)
2. We arrived on Saturday.
       We did not arrive on Saturday. ( didn't)
3. She speaks French.
                 She does not speak French. ( doesn't)
4. I have visited Spain.
                I have not visited Spain. (haven't)
5. Tom sells computers.             Tom does not sell computers (doesn't)

Slide 12 - Tekstslide

Zeg dat je manager niet beschikbaar (available) is vandaag. Hij werkt niet op woensdag.

Slide 13 - Open vraag

Zeg dat de bestelling nog niet is aangekomen.

Slide 14 - Open vraag

Oefenen (Telefoon)gesprek


  • 9.1 Exam Exercise
  • 9.1 Extra Talking & Presenting
  •  Hand-out: Verkoopgesprek (Phone conversation Script)
Exercise: 3 + GR27 +Extra GR27

Slide 15 - Tekstslide

PRACTISE APPOINTMENTS
1. CUSTOMER/CLIENT/PATIENT
  • GIVE NAME & DETAILS
  • SAY YOU WANT AN APPOINTMENT
  • EXPLAIN WHY YOU NEED AN APPOINTMENT
  • CHOOSE OPTION FOR APPOINTMENT DATE+TIME
  • THANK ASSISTANT AND SAY GOODBYE

2. RECEPTIONIST/ASSISTENT/SERVICE EMPLOYEE
  • ANSWER CALL (DAY/OFFICE/NAME/HELP)
  • ASK FOR REASON CALL
  • ASK REASON FOR APPOINTMENT
  • GIVE DATES FOR APPOINTMENT
  • REPEAT DATE & TIME 
  • SAY GOODBYE

Slide 16 - Tekstslide