KD ENG B1 les 1

• Engels
• MBO
• Studiejaar 2

KD ENG B1 les 1

2AAB1/2AAB2

Who am I

Let's play a game. How can you decribe me (age, marital situation, hobbies, place of residence, pets...)

6 minutes

About me

- 39 years old

- 6 years in NL

- 3 years at Deltion

- Polish/Dutch

- studied partially in Munich

- 2 children

- no pets but would like to have a cat

- active (fan of jogging)

- loves travelling

short introduction round

your name/age/where you live/do you like it here at Deltion or maybe you have second thoughts (twijfels)/do you like English/why B1 level/what minor do you follow

About our lessons

- always take your books with you

- be on time

- be active

- be respectful

- try to speak English as much as possible

- Presentations from the lessons in Teams?

- Online lessons on Friday

Online lessons - Friday

•  Check the schedule (rooster)
• How to join the online meeting?

- Go to your Teams agenda (Engels online B1)

•  Make sure you have your laptop with you/your camera and microphone works.
•  If you do not answer my questions/react/I can't see you, you will be reported ABSENT
•  Teams tile for submitting assignements/sharing information

your wishes?
your ideal English lesson?

photos

UNIT 7

CUSTOMER SERVICE

How can you define customer service?

What is customer service?

Name some companies
with good customer service

Name some companies
with bad customer service

Books page 68

Lead in 1

10 min

AIRLINES

1. Do you often fly?

2. What airlines do you use?

3. What customer service do they offer

cheap airlines

regular airlines