Speaking

• Engels
• MBO
• Studiejaar 2

English class

01-11-22

By: Miss Soekhoe

Goals of today

At the end of this lesson, you know the dos and don'ts of making a phone call

At the end of this lesson, you can speak to a client on the phone

How are you?

How was your fall vacation?

What did you do?

Don'ts of a phone call

Dos of a phone call

How to open a phone call

1. Answer the call within three rings.

2. Immediately introduce yourself. 

How to end a phone call

1. Thank them for calling/their time

2. Say something plesantry 

3. Let them hang up first 

Juliet

Olive 

Jamie 

William

Veronica 

Your turn!

Do the exercise given on the board

The end

What did you think of this lesson?

Do you feel more prepared for your exam?