Test your Knowledge
1 / 7
Lesduur is: 20 minOnderdelen in deze les
Slide 1 - Tekstslide
When completing a customer call you must
A
Press Enter
B
Hang up
C
Click Next
D
Speak
Slide 2 - Quizvraag
Where is the indicator that the To Do List is open found?
A
bottom left
B
top left
C
bottom right
D
top right
Slide 3 - Quizvraag
How can you initiate a call?
A
you cannot
B
dial the phone
C
grab cell phone
D
Click phone icon
Slide 4 - Quizvraag
What platform are we talking about?
A
USFDC
B
UDSFC
C
SFDC
D
CRM
Slide 5 - Quizvraag
What status must you be in to take calls?
A
Ready
B
Not ready
C
Available
D
Online
Slide 6 - Quizvraag
True or False?
If you see the phone number as a hyperlink you can click that to place the call.
If you see the phone number as a hyperlink you can click that to place the call.
A
False
B
Ture
