M2.2 les 2

Week 2

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Slide 1: Tekstslide
LuchtvaartdienstverleningMBOStudiejaar 2

In deze les zitten 44 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 135 min

Onderdelen in deze les

Week 2

Slide 1 - Tekstslide

Access to lesson
Ready for a quiz?
Flight status and tasks PGSA
Assignment: Flight report
Role play: passenger at the wrong gate
Tutorial Xerte lesson 3: Ready to go

Slide 2 - Tekstslide

This was Homework
Xerte lesson 2: Information provision and gate planning
       Note: If you have not done the Xerte lesson, you will not be able to access the lesson.
Did you sign  in with student email to digital class in book LVD K2 
Learning module reader pages 1 - 9;
Learning Book LVD K2: pp. 247-258 (Chapter 10);
You can skip the assignments in H10.

Slide 3 - Tekstslide

Recap lesweek 1

Slide 4 - Tekstslide

M2.2 deals with the handling of flights arriving at the gate (1/12).
A
TRUE
B
False

Slide 5 - Quizvraag

Explain in your own words what the status of a departing flight means (2/12).

Slide 6 - Open vraag

Mention as many statuses of a departing flight at the gate in English as possible (3/12)

Slide 7 - Open vraag

Through which ways can a passenger find information about the status of the departing flight (multiple answers are possible) (4/12)
A
Via the information displays at the airport
B
smartwatch
C
Via an app from the airport/airline
D
Through a general announcement

Slide 8 - Quizvraag


What airport code belongs to
DUB, FRA en PEK? (5/12)?

Slide 9 - Open vraag

What is sharing a flight number with other airlines called? In this example for the KL937 to DUB, the flight numbers G3 5565/ KQ 937 / MF 9997 are also used (6/12)?

Slide 10 - Open vraag


What are the airport codes for
KL1929, KL877 en KL1157 (7/12)?

Slide 11 - Open vraag

Where at Schiphol is gate planning done
A
Apron
B
ATC[Control tower]
C
office building
D
At home

Slide 12 - Quizvraag

The gate planner uses the aviation alphabet in the video. Name the aviation alphabet words used for the letters K, Z, and I

Slide 13 - Open vraag

What is the advantage of gate handling over apron handling in bad weather for the passenger?

Slide 14 - Open vraag

Information boards at Eindhoven airport say 'Diverted to' behind certain flights. What does that mean?

Slide 15 - Open vraag

How did the passengers who diverted to MST end up in EIN?
A
Taxi
B
Train
C
Bus
D
Own car

Slide 16 - Quizvraag

The handling at the gate and tasks PGSA
For each status of the departing flight, we discuss:

What happens at the gate?
What are your duties as a PGSA?
(pag. 9 - 16 modulereader)

Slide 17 - Tekstslide

1. On Time 
  • On time or on schedule
  • there is no PGSA at the gate yet;
  • The incoming aircraft (inbound flight) is on time
  •   the gate;
  • It is expected that the handling process at the gate will be on time
  •  can start.
(pag. 10 modulereader)

Slide 18 - Tekstslide

2. Gate open 
  • Gate open, boarding soon
  • PGSA is at the gate and starts up the equipment (computers and gate readers);
  • PGSA completes a Flight Report with basic flight details;
  • Passengers can ask questions to the PGSA;
  • There is ground handling under and above the wings;
  • The PGSA will keep in touch with the platform's Team Coordinator (TC) regarding progress
  •   of handling under wing.
(pag. 10 en 11 modulereader)

Slide 19 - Tekstslide

Flight report
Report to fill out at the gate with flight information, such as:

Flight number
Date of flight
From which airport does the flight depart and where does the
  flee away?
From which gate does the flight depart
Scheduled Time of Departure (STD)
Actual time of departure (Actual Time of Departure = ATD)
Scheduled Time of Arrival (STA)
Actual time of arrival (Actual Time of Arrival = ATA)

Slide 20 - Tekstslide

Ass 3: Flight report
Go to your Digital Book

Do assignment 11.07 and 11.08 by answering the questions
  
You have a maximum of 10 minutes for this 
  
timer
10:00

Slide 21 - Tekstslide

What needs to happen above the wing before the arriving aircraft is ready for boarding?

Slide 22 - Woordweb

Above the wing
  1.  .Connect bridge to allow passengers to disembark;
  2. Cabin and cockpit crew preparatory work on board


Slide 23 - Tekstslide

You as gate agent:
As a gate agent you are responsible for the safe boarding of passengers, with the correct travel documents.
GA 1 = Ultimately responsible.
GA 2 = Ensures a smooth boarding process, has a bridge pass.
GA 3 = Checks passengers' boarding passes.

Slide 24 - Tekstslide

You as gate agent:
40 minutes before departure: flight preparation available
30 minutes before departure:
      Crew boarding.
20 minutes before departure:
     Boarding call opening gate,
     boarding passengers.
10 minutes before departure:
     Check missing passengers
     To call to action.

Slide 25 - Tekstslide

You as gate agent
Gate empty:
     Check moment with
     cabin crew.
Flight is set to finalized and close boarding is set. Flight is canceled.
Close doors and disconnect bridge.

Slide 26 - Tekstslide

Slide 27 - Tekstslide

What needs to happen under the wing before the arriving aircraft is ready for boarding?

Slide 28 - Woordweb

Under the wing
unload luggage;
To fuel;
Loading luggage.
Cleaning cabin;
Supply the aircraft with food and drink (catering);

Slide 29 - Tekstslide

  1. .How far in advance the PGSA is at the gate is determined by:
The number of passengers;
Flight destination;
Task of the PGSA
The number of PGSAs at the gate is
depending on:
The number of passengers;
The type of aircraft.

Narrow body
Wide body - Boeing 777-200

Slide 30 - Tekstslide

What is the goal of the gate team during the handling of a departing flight?

Slide 31 - Open vraag

Boarding starts 
  • Now boarding or boarding
  • All activities covered in M2.1 At the gate and boarding:
broadcaster
Preboarding (passengers requiring boarding assistance);
Priority boarding (business class and frequent flyers);
economy class.
Passport and boarding pass control and scanning boarding pass;
Collecting and labeling oversized hand luggage and prams.

Het instappen start afhankelijk van het type vliegtuig en aantal passagiers 25 tot 60 minuten voor vertrektijd.
(pag. 11 modulereader)

Slide 32 - Tekstslide

Gate closed 
  • .Gate closing, last call, final call

  • 20 to 15 minutes before departure time;
  • Last passengers board;
  • Final boarding call for passengers who are still missed;
  • Standby passenger acceptance;
  • Offloading passengers who are not on the flight;
  • Closing the flight (gate closed);
  • PIL and Loadsheet are printed
In de laatste 20 minuten voor vertrek gebeurd er heel veel. Het is voor de PGSA aan de gate het meest drukke en hectische moment. Alles gebeurd tegelijkertijd en jij moet overzicht houden, beslissingen nemen en de laatste papieren (PIL en Loadsheet) aan boord brengen.
(pag. 12 en 13 modulereader)

Slide 33 - Tekstslide

What are the reasons why a passenger is not or is not allowed on a flight?

Slide 34 - Open vraag

Slide 35 - Tekstslide

Why do passengers arrive late or too late at the gate?

Slide 36 - Open vraag

Gate gesloten 

  • Gate closed;
  • The PGSA brings the PIL and Loadsheet on board;
  • After seeing the load sheet, the captain agrees to leave;
  • The purser closes the door;
  • The PGSA takes the bridge off the plane;
  • The passengers left behind will be sent to the Transfer Desk for a rebooking;
  • The PGSA is doing the final administrative work for the flight;
  • The PGSA exits the gate and completes the flight.
Most airlines change the 'gate closing' status to the 'gate closed' status 10 minutes before departure.
(pag. 15 modulereader)

Slide 37 - Tekstslide

Slide 38 - Tekstslide

Departed
The aircraft gets a push back from the gate to the
  runway;
The PGSA is ready and will go to depending on the schedule
 another task or enjoy a well-deserved break.

(pag. 15 modulereader)

Slide 39 - Tekstslide

Slide 40 - Tekstslide

Slide 41 - Tekstslide

Slide 42 - Tekstslide

Slide 43 - Tekstslide

Homework for next week
Xerte lesson 3: Ready to go
       Note: If you have not created the Xerte lesson, you will not be able to access the
      lesson.
Learning module reader pages 1 - 15;



Slide 44 - Tekstslide