A mechanic gets the problem: "My car is making a strange noise." He must ask questions and give advice, such as:
"Can you imitate the sound?"
"When did the problem start?"
"Maybe the battery is dead, let me check it."
A hairdresser gets the problem: "My hair is way too short!" He must respond, for example:
"Oh, that’s unfortunate! But maybe we can style it in a way that looks better?"