Writing appointments

• Engels
• MBO
• Studiejaar 3

E-mails

Today

• Focus on writing:
• Writing quiz
• Appointments

Writing appropriate emails

Aims of today's lesson:

• I know the word order of English sentences
• I know the format of an email
• I know more about the difference between informal and formal English

• The difference between an informal or a formal email
• Word order

What is the right word order?

A drag and drop exercise:

I

would like to schedule 

an appointment 

at your salon

tomorrow afternoon at two o'clock

The correct sentence order:

1. (who) I 
2. (does) would like to schedule
3. (what) an appointment
4. (where) at your salon
5. (when) tomorrow two o'clock 

How would you say this in Dutch?

To be clear in English you need to write in the right word order. 

What do you remember about word order?

Who

Does

What

Where 

When

What is the right word order:

Hello, I

wish to make 

an appointment for a pedicure

at your salon

on Thursday 26th  

Answer:

Hello, I

wish to make 

an appointment for a pedicure

at your salon

on Thursday 26th 

Writing emails:

What is the correct order of writing an email? 

Drag and drop: from top to bottom:

Introduction > reason for writing

Dear Ms Hunter,

Conclusion of the text

Kind regards,

Body of the text

Your name

1. Salutation: Dear Ms Hunter
2. Introduction/ reason for writing
3. Body of the text
4. Conclusion of the text
5. Kind regards,
6. Your name

The correct order

Write a short email to:
Ms Jenkins of salon Amythes, to schedule an appointment for a full skin treatment on March 25th at three o'clock.

Writing quiz

• Multiple choice 
• Fill the gap 

I would like to schedule an appointment for March 19th.
This person wants to:

1. book a treatment
2. offer congratulations
3. to make a payment
4. make apologies

I am writing to enquire(?) about your full skin treatment
This person wants:

1. to make an appointment
2. to offer congratulations
3. to make a payment
4. more information about possible treatments

I would be very grateful if you could send me your current price list.
This person:

1. is making a request
2. wants a clarification
3. wants to make a complaint
4. asks for an attachment

I would like to offer my sincere apologies for my mistake.
This person:

1. wants to make a request
2. expresses regret
3. wants a clarification
4. does a suggestion

I was very surprised and disappointed by this.
This person:

1. wants to thank you
2. wants more information
3. is giving a compliment
4. has a complaint

Some fill the gap sentences:

• Fill in the best option, that would come in place of ___

Dear Mr Smith, we are sorry to ____ that there has been a mistake.
What is the most formal answer?

1. explain to you
2. inform you
3. let you know
4. say to you

Thank you for bringing this ____ to my attention.
What is the most formal answer?

1. thing
2. stuff
3. matter
4. items

As mentioned in my CV, I have _____ experience in this area.
What is the most formal answer?

1. a considerable amount
2. masses of
3. great
4. lots of

That's all for now. See you tonight! ____ Mary xxx
What is the most informal answer?

1. Yours faithfully
2. Yours sincerely
3. Best wish
4. Love

Name 1 thing that you've learned today:

Hoe voel je je?

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Thank you for your cooperation today!