Tea at Invitez

• Theory of serving
• MBO
• Studiejaar 1

Tea 

I have served a cup of tea at Invitez

Ja

Nee

Being proactive

In the hospitality we want tyou to be proactive 

Reactive

Proactive

Make suggestions for the guest 

Wait until a guest orders himself 

Show initiative

Plan your actions

Offer the guest something he did not think of before

Not know what you sell until the guests asks you something 

A guest orders a cup of tea.
What question can you ask the guest to be proactive?

Proactief 

Would you like a fresh herbal tea from the herb towers?

Do you prefer a taste: Something lighter or rather a black tea?

I'll stop the tea box for you so you can choose a flavor. 

Black tea

Green tea

Fruit tea

Herbal Tea

Serving Tea

When you make a cup of tea, you need different materials.

 

Before you start using these materials, you should check a number of things

Indicate in the next slide what you should pay attention to

What do you need

Is the cup clean 

Is there a small saucer for the tea bag

Is the spoon big enoug

is the spoon clean?

Is there a cocktail napkin?

Are there any sweets?