ENG BHO P3 W4 Letter of complaint

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Slide 1: Tekstslide
EngelsMBOStudiejaar 1

In deze les zitten 15 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 50 min

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Welcome back!

Slide 1 - Tekstslide

Today
Letter of complaint
Reply to the complaint

Slide 2 - Tekstslide

Lesson goal
At the end of this class you can describe the characteristics, structure, and global content of a letter of complaint. 

Slide 3 - Tekstslide

Would you rather ...
always criticise & complain or always create new opportunites/ways ? Be prepared to discuss!
Criticise & Complain
Create new opportunities/ways

Slide 4 - Poll

Letter of complaint
Are you infuriated by your phone company? Enraged by the local supermarket? Livid at the train company? 
"Don't get mad - get even" is the advice. 
A good complainer is a happy complainer. 
Revenge is truly a dish best served cold - and on paper.

Amelia Hill - 'How to make the perfect complaint'  The Guardian 

Slide 5 - Tekstslide

What have you complained about (or would you have liked to complain about?) in the past year?

Slide 6 - Woordweb

A statement that something is unsatisfactory or unacceptable.
Not content or happy with something.
Sad or displeased because someone or something has failed to fulfil one's hopes or expectations.
Cause trouble or annoyance to (someone) by interrupting or otherwise inconveniencing them.
disappointed 
a complaint
to bother
dissatisfied 

Slide 7 - Sleepvraag

Slide 8 - Tekstslide

What is in a formal
letter of complaint?

Slide 9 - Open vraag

Letter of complaint 
  • Formal style: no contractions, no abbreviations, use passive.
  • Write one paragraph per subtopic.
  • Skip a line between paragraphs.
  • Make sure you know what you want, ensure it is reasonable and state it plainly.
  • Never be rude. Be firm but polite.

Slide 10 - Tekstslide

Letter of complaint 
  • Dear Sir/Madam, or Dear Mr/Ms/Mrs .... 
  • Introduction: state why you are writing the letter.
       If you can, start with something positive and then state your problem.
  • Body: elaborate on the problem(s) and how you would like to see the     matter resolved.
  • Conclusion: I hope that .../ I look forward to ...
  • Yours faithfully (when the name of the recipient is unknown)
  • Yours sincerely (when the name is known)

Slide 11 - Tekstslide

Letter of complaint
  • Write your own letter of complaint
  • approx. 150 words
  • Use formal language and the phrases.
  • Use the format: salutation, intro, body, conclusion, greetings.
  • Due: Before next class

Slide 12 - Tekstslide

Introduction
Body
Conclusion
Describe the problem
Introduce yourself 
State your reason for writing
Re-emphasise what you expect (as a soluton)
Explain how you feel
State something positive followed by 'however'
Propose a solution and 'if not, then ..."

Slide 13 - Sleepvraag

Emphasise what you expect from the other party.
Introduce yourself and state your reason for writing
Describe the problem, explain how you feel, and propose a solution/what you will do if the situation will not improve.
Introduction
Body
Conclusion

Slide 14 - Sleepvraag

Can you describe the characteristics, structure, and global content of a letter of complaint?
😒🙁😐🙂😃

Slide 15 - Poll