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English for formal situations
English for formal situations
Formal and polite language elements for speaking
Workshop 2 module 3.
1 / 21
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Slide 1:
Tekstslide
Engels
MBO
Studiejaar 1
In deze les zitten
21 slides
, met
interactieve quizzen
en
tekstslides
.
Lesduur is:
30 min
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English for formal situations
Formal and polite language elements for speaking
Workshop 2 module 3.
Slide 1 - Tekstslide
Workshop goals
Na deze workshop kun je een beleefd verzoek of aanbod doen in het Engels.
Na deze workshop ken je een aantal basis hulpwerkwoorden en weet je hoe je die moet gebruiken.
Slide 2 - Tekstslide
Could you please listen :)
Slide 3 - Tekstslide
Can vs. could
Can
en
could
worden gebruikt voor:
- een verzoek,
- om een vraag te stellen
- om toestemming te vragen
Can
I ask you something -
Could
I ask you something.
Can is informeel, could is beleefd en formeel.
Slide 4 - Tekstslide
Want vs. would like
Want
en
would like
worden gebruikt aan te geven dat je iets wil.
I
want
to offer you a good deal.
I
would like
to offer you a good deal.
Want
is informeler en soms zelfs onbeleefd terwijl
would like
beleefd en vooral minder dwingend is.
Slide 5 - Tekstslide
In a conversation with a customer which sentence would you use?
A
How may I help you?
B
Can I help you?
Slide 6 - Quizvraag
In a conversation with a customer which sentence would you use?
A
What do you want the product to do?
B
What would you like the product to do?
Slide 7 - Quizvraag
In a conversation with a customer which sentence would you use?
A
Can you spell that?
B
Could you spell that for me, please?
Slide 8 - Quizvraag
In a conversation in your future job, which sentence would you use?
A
I would like improve my sales skills
B
I want to get better at sales.
Slide 9 - Quizvraag
Welke beleefde hulpwerkwoorden stonden er in de vorige vragen?
Slide 10 - Open vraag
Words to use in questions or offers
Need --> require
Want --> require
Buy --> purchase
Give --> offer
Okay --> acceptable
Help --> assistance
Slide 11 - Tekstslide
Polite or impolite?
I want a new phone, help me.
Polite
Impolite
Slide 12 - Poll
Could you please advise me which tv to choose?
Polite
Impolite
Slide 13 - Poll
May I offer you an extra unit? This increases the discount we could offer.
Polite
Impolite
Slide 14 - Poll
What do you want to get from us?
Polite
Impolite
Slide 15 - Poll
Can I help you?
Give me your money.
What?
What do you want?
Is that it?
Sit down over there.
Could I help you?
Is that everything you needed?
Please take a seat
Could you repeat that?
What would you like?
Would you like to pay cash or card?
Slide 16 - Sleepvraag
Make this sentence more formal:
I want to buy a gift for my manager.
Slide 17 - Open vraag
Make this sentence more formal:
Can you tell me why this is more expensive than that?
Slide 18 - Open vraag
Make this sentence more formal:
Be quiet.
Slide 19 - Open vraag
Make this sentence more formal:
I don't agree, I need more information.
Slide 20 - Open vraag
Questions?
Slide 21 - Tekstslide
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