H5 P1 W3 letter of complaint

• Engels
• Middelbare school
• havo
• Leerjaar 5

Basic rules

• We do our work when we should
• We are silent during explanations and raise our hands for questions
• Our phone is in our "zakkie" in our bag
• We don't eat, drink, or chew gum in class

learning goals

I can write a short letter of complaint.

I can answer questions about a B2 text.

recap tenses

I have worked here since 2020

1. past simple
2. past continuous
3. present perfect
4. past perfect

Watch out! That car [is driving] very fast!

1. present perfect
2. present continuous
3. past perfect
4. past continuous

Turn the sentence passive:
I am working on my formal letter.

Turn the sentence passive:
They have discussed some new rules.

Write a letter of complaint

Situation

You have ordered a pair of shoes, which were delivered both late and in the wrong colour. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:

• the reason for writing (e.g. I am writing to ...)

• what went wrong

• what you would like to happen now.

3. Use passives to be less direct and more formal (e.g. I was served slowly, NOT You served me slowly.)