3.4 Listening - Customer service BG431

• Engels
• MBO
• Studiejaar 1

Lesson aims

After today you...

... have listened to (and understood) several conversations between a sales assistant and a customer.

... know the four demonstrative pronouns.

... have discussed the next steps in your research.

What is the occasion?

1. Wedding
2. Birthday
3. Babyshower
4. Graduation

Boy or Girl?

1. Boy
2. Girl

Where can your order a bouquet?

1. Online
2. In the store
3. Both

Which options does she pick

1. Upgrades and a teddybear
2. Upgrade and a giftbasket
3. Upgrades, a giftbasket and a teddybear
4. A teddybear and a giftbasket

Delivery or take-away

1. Delivery
2. Take-away

Did you hear any words that point at something?

Demonstrative pronouns

Mention the four demonstrative pronouns again.

Fill in the gap:
Could you hand me ___ pen over there?

1. This
2. That
3. These
4. Those

Fill in the gap:
I prefer ____ size.

1. This
2. That
3. These
4. Those

Fill in the gap:
Would you like to have one of ____ snacks here?

1. This
2. That
3. These
4. Those

In groups, share your research progress. Fill out your next steps / videos below.

Homework for after the lesson

Two more videos for your research

Lesson aims

After today you...

... have listened to (and understood) several conversations between a sales assistant and a customer.

... know the four demonstrative pronouns.

...  have discussed the next steps in your research.

Did you achieve today's lesson aims?

Yes

No