Passage - Lost and Found Live Y2

- Lost and Found -
Passenger Handling Y2
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Slide 1: Tekstslide
PassageMBOStudiejaar 2

In deze les zitten 37 slides, met interactieve quizzen, tekstslides en 2 videos.

Onderdelen in deze les

- Lost and Found -
Passenger Handling Y2

Slide 1 - Tekstslide

Objectives
After this training course the student :

** knows what the duties are in the Luggage tracing department
** understands the terminology regarding Luggage Tracing

Slide 2 - Tekstslide

What's
Lost and Found to you?

Slide 3 - Woordweb

Baggage Tracing
Baggage Tracing is the department of a Handling Company or Airline where pax go to when their suitcase is damaged or left behind somewhere or missing.

Slide 4 - Tekstslide

Slide 5 - Video

How many suitcases does Schiphol handle each day?
A
1500
B
15000
C
18000
D
180000

Slide 6 - Quizvraag

Just arrived at Schiphol? 
Follow the signs to the Baggage Hall

Slide 7 - Tekstslide

Which conveyor belt is it going to be?
The answer of that is shown on this screen ->

Slide 8 - Tekstslide

The screen above the conveyor belt
Origin
Fight's origin

Flight
Flight number

Handler
The handling company

Remarks
Details as the status of the baggage

Slide 9 - Tekstslide

Status van de bagage
FIBAG en LABAG
The airport registers when the first baggage is being offloaded by the baggage personnel. 

The baggage employee pushes the button 'FIBAG' (first baggage) when the first baggage is put on the conveyor belt.
The baggage employee pushes the button 'LABAG' (last baggage) when the last baggage is put on the conveyor belt.

Slide 10 - Tekstslide

Wat can possibly go wrong?

Slide 11 - Tekstslide

Slide 12 - Video

What can happen to luggage?
  1. Baggage doesn't arrive on the conveyor belt
  2. Baggage arrives damaged
  3. Baggage is not being claimed by a pap

Slide 13 - Tekstslide

Slide 14 - Tekstslide

1. Baggage does not arrive on the             conveyor belt
When the screens indicate that all baggage has been unloaded and a passenger's baggage has not arrived, that passenger must report to the baggage tracing department of the baggage handler of the company with which the passenger arrived.
A PIR or Property Irregularity Report is entered here. You can find this in your reader. In this case, the AHL or Advise if Hold file section is completed.

Slide 15 - Tekstslide

How to fill out a missing luggage report
At KLM, this is done via BagAssist. A program that is linked to Worldtracer, a worldwide system in which loss and damage reports are processed.

You will be guided through this system in the following slides. Pay close attention to the abbreviations used.

Slide 16 - Tekstslide

Meneer Patel his suitcase of 20 kgs is missing. 
The details that are filled out are TN (Tagnummer), CT (Color and Type Code).
BI (Brand Information), CL (Combination Lock), KK (Keys Kept)
Uitleg
CT De die code staat voor de type en kleur van de koffer
BI Het merk van de koffer is in dit geval Samsonite
CL De combinatie van het combinatieslotje dat aan de koffer hangt
KK Heeft de koffer een sleutel? (Y voor yes N voor No)

Slide 17 - Tekstslide

Sleep naar ieder sleepdoel 2 kaartjes (1x zwart 1x wit)
Colour code
TN Tagnumber
Combination Lock
Keys Kept?
BN01RXX
KL974024
N
222

Slide 18 - Sleepvraag

Attachment
You are now familiar with a number of terms around Baggage Tracing.

Can you deduce what the codes mean?
Consult Annex XI and note the meaning of as many abbreviations as possible.
You can use the PIR as an aid.



Slide 19 - Tekstslide

Baggage Identification
The code on the baggage tag is used to identify baggage. In addition, a description of the baggage must be given.
This is done by means of codes that can be found in the Baggage Identification Chart. You can see an image of this on the next slid

Slide 20 - Tekstslide

BIC Baggage Identification Chart
De letters en cijfers vormen een code die de koffer van de passagier omschrijft.

Een voorbeeld van een code kan zijn:
GN22RHW

Dit wordt ingevuld achter CT (Colour Type Description) op het Property Irregularity Form.

Laten we de BIC bekijken. Hoe ziet deze koffer eruit?

Slide 21 - Tekstslide

What does the suitcase look like mentioned on the previous slide?
A
B
C
D

Slide 22 - Quizvraag

What does the abbreviation PIR stand for?
A
Passenger Irregularity Report
B
Property is Remarkable
C
Property Irregularity Report
D
Property Indefinite Refund

Slide 23 - Quizvraag

Slide 24 - Tekstslide

2. Baggage arrives damaged
When baggage is damaged there will be made a DPR, or a Damaged Property Report.
Another word for this file is Damage and Pilferage Report.

The DPR is part of the PIR.



Slide 25 - Tekstslide

DPR 
To the right: an example of a DPR in Bagassist
This is the system that is being used by KLM to file and search reports in Worldtracer.

Are you able to find the Tag number? What about the Color and Type code?
What was the weight of the suitcase?

SIDE/TORN/MINOR is shown at damaged. 
The passenger can claim the cost at his own insurance using this report. In some cases an amount of money is being transfered to the owner or the owner could receive a new suitcase.
 


Slide 26 - Tekstslide

Slide 27 - Tekstslide

3. Baggage remains unclaimed
This type of baggage we call On Hand Luggage

Slide 28 - Tekstslide

On hand luggage

A passenger always needs to claim his baggage himself. When baggage is not being claimed by the owner, the suitcase will be opened to check of there are any perishables inside. 

Slide 29 - Tekstslide

Door 16
The only entrance from landside directly to the baggage hall is called door 16.

This door is located between arrivals hall 2 and 3.

Slide 30 - Tekstslide

Expedite Baggage
Expedite baggage is the only baggage that can be loaded on an aircraft when the passenger him-/herself is not on board of the aircraft. 

A rush label is being used for this baggage.

Slide 31 - Tekstslide

On Hand Luggage
AHL (Advise if Hold file)
LABAG
Damage and Pilferage Report
Property Irregularity Report
Baggage Belt
Worldtracer
Unclaimed baggage
All baggage has been offloaded
An other word for a lost property report
You fill out this report when your baggage is damaged
Bagageband in het Engels
World wide system to find baggage and file reports
Report which is being used when there has been an irregularity with the bags

Slide 32 - Sleepvraag

Opdracht
Je hebt een BIC gekregen en kaartjes met koffers of items
Noteer de code die bij de koffer of het item hoort
Volgorde is KLEUR-TYPE-DISCRIPTIVE ELEMENTS
Voorbeeld WT01CW

Slide 33 - Tekstslide

WORD SNAKE
COMPLETE THE L&F WORD SNAKE

Slide 34 - Tekstslide

COMPETENCY ASSIGNMENT

STAFFPAGES
BAGGAGE TRACING
PRM/SSR
TRAVEL DOCUMENTS
Each workshop lasts approximately 8 minutes.

Everyone has an equal opportunity to speak.
There is an interactive element involved.
You should be in uniform and follow the regulations.


Slide 35 - Tekstslide

Slide 36 - Tekstslide

Slide 37 - Tekstslide