G10 Unit 3 Quality

• Business Studies
• Secondary Education

Tuesday, 27th February 2024

Unit 3 

Quality

1. To be able to understand the difference between quality and added value.

2. To identify quality assurance methods.  .

What is the meaning of "monkey business"?

Which business department's responsibility is to check the quality of the products that you buy?

1. marketing department
2. finance department
3. production department
4. human resources department

What do you look for when buying a product?

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product performance and features

brand

customer service

Adding Value

convenience

• better performing products, e.g. faster
• extra features

• the amount of support received upon buying a products e.g. Apple and Dyson

• products that make our lives easier e.g smartwatch, Alexa

• exclusive brands
• good reputation- trust

Khawla designed a pen for students which could take pictures and record audio. She made a business out this product. What value has Khawla added to her product?

1. product performance and features
2. customer service
3. brand

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            Unit 3 Operations - Quality Control

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• The faults are removed before the customer receives the good
• Only some employees need training on quality control.

Advantages 

Disadvantages 

• Increased costs when replacing faulty goods.
• Higher labour costs as skilled employees have higher salary.

            Unit 3 Operations - Quality Assurance

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• There are fewer customer complaints.
• Reduced costs because there are no faulty goods to replace.

Advantages 

Disadvantages 

• Employees require training to check the products throughout
• Everyone must follow quality assurance. 
• It is more expensive than quality control.

            Unit 3 Operations - Quality