G10 T2 Unit 3 Quality

• Business Studies
• Secondary Education

Thursday, 12th February 2025

Unit 3 

Quality

1. To review last topics. 

2. To identify the advantages and disadvantages of quality products.

What is the meaning of "monkey business"?

quizizz.com

Which business department's responsibility is to research what customers want?

1. marketing department
2. finance department
3. production department
4. human resources department

What do you look for when buying a product?

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What is quality in business?

1. how large something is
2. how good something is
3. how much something is

What is value in business?

1. how useful a product is
2. how useless a product is
3. how to make something

Loss of customers

1. high quality product
2. low quality product

Bad reputation

1. high quality product
2. low quality product

Increased sales

1. high quality product
2. low quality product

Brand loyalty

1. high quality product
2. low quality product

            Unit 3 Operations - Quality Control

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product performance and features

brand

customer service

Adding Value

convenience

• better performing products, e.g. faster
• extra features

• the amount of support received upon buying a products e.g. Apple and Dyson

• products that make our lives easier e.g smartwatch, Alexa

• exclusive brands
• good reputation- trust

Nouf and Zainab designed a pen for students which could take pictures and record audio. They made a business with this product. What value has Khawla added to her product?

1. product performance and features
2. customer service
3. brand

            Unit 3 Operations - Quality

• The faults are removed before the customer receives the good.
• Only some employees need training on quality control.

Advantages 

Disadvantages 

• Increased costs when replacing faulty goods.
• Higher labour costs as skilled employees have higher salary.

            Unit 3 Operations - Quality Assurance

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• There are fewer customer complaints.
• Reduced costs because there are no faulty goods to replace.

Advantages 

Disadvantages 

• Employees need training to check the products throughout production.  
• It is more expensive than quality control.

            Unit 3 Operations - Quality