T1 Customer Needs
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Slide 1 - Tekstslide
Slide 2 - Tekstslide
Slide 3 - Tekstslide
Slide 4 - Tekstslide
What is an example of a product?
A
A haircut
B
A smartphone
C
A yoga class
D
A legal consultation
Slide 5 - Quizvraag
Which statement best describes a service?
A
Involves physical attributes
B
Intangible and involves a customer interaction
C
Can be owned and stored
D
Requires assembly or production
Slide 6 - Quizvraag
What is a characteristic of a product?
A
Tangible and can be owned
B
Intangible and cannot be owned
C
Involves a direct interaction with the customer
D
Requires ongoing maintenance
Slide 7 - Quizvraag
Slide 8 - Tekstslide
Slide 9 - Tekstslide
Slide 10 - Tekstslide
Slide 11 - Tekstslide
Slide 12 - Tekstslide
Slide 13 - Tekstslide
How can a business like Ferrari suggest their products are 'good value'?
Slide 14 - Woordweb
Slide 15 - Tekstslide
Slide 16 - Tekstslide
Slide 17 - Tekstslide
Slide 18 - Tekstslide
What impact can too much choice have on business efficiency?
A
Streamlined production process
B
Increased complexity and inventory management, therefore increased costs
C
Decreased operational costs
D
Reduced need for market research
Slide 19 - Quizvraag
How can offering too much choice affect customer satisfaction?
A
Reduces options for customers
B
Simplifies decision-making process for customers
C
Overwhelms and confuses customers
D
Boosts customer loyalty
Slide 20 - Quizvraag
Slide 21 - Tekstslide
Slide 22 - Video
Slide 23 - Tekstslide
Slide 24 - Tekstslide
“Current online takeaway food options and delivery experiences are sub-par. Customer choice is limited to restaurants that already provide a takeaway service, which tend to be on the lower end of the scale. Our mission is to bring the world’s best local restaurants to everyone’s home or office.
Deliveroo is transforming the way people think about food delivery by offering fast, transparent and reliable delivery from premium restaurants. We bring people high-quality local cuisine from the places that our customers know and love.”
1. Outline one way that Deliveroo provides customer convenience.
Deliveroo is transforming the way people think about food delivery by offering fast, transparent and reliable delivery from premium restaurants. We bring people high-quality local cuisine from the places that our customers know and love.”
1. Outline one way that Deliveroo provides customer convenience.
Slide 25 - Open vraag
“Current online takeaway food options and delivery experiences are sub-par. Customer choice is limited to restaurants that already provide a takeaway service, which tend to be on the lower end of the scale. Our mission is to bring the world’s best local restaurants to everyone’s home or office.
Deliveroo is transforming the way people think about food delivery by offering fast, transparent and reliable delivery from premium restaurants. We bring people high-quality local cuisine from the places that our customers know and love.”
2. Analyse the type of customer Deliveroo is targeting with the service it provides.
Deliveroo is transforming the way people think about food delivery by offering fast, transparent and reliable delivery from premium restaurants. We bring people high-quality local cuisine from the places that our customers know and love.”
2. Analyse the type of customer Deliveroo is targeting with the service it provides.
Slide 26 - Open vraag
Slide 27 - Tekstslide
Slide 28 - Tekstslide
Slide 29 - Tekstslide
Slide 30 - Tekstslide
What are some advantages (to both the business & customer) of using traditional methods of payment (cash, cheque etc)?
Slide 31 - Woordweb
What are some disadvantages (to both the business & customer) of using traditional methods of payment (cash, cheque etc)?
Slide 32 - Woordweb
What are some advantages (to both the business & customer) of using non-traditional methods of payment (PayPal, mobile etc)?
Slide 33 - Woordweb
What are some disadvantages (to both the business & customer) of using non-traditional methods of payment (PayPal, mobile etc)?
