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Polite greetings
Goals for today
- You know why it's important to be polite.
- You know how to answer the phone.
1 / 19
volgende
Slide 1:
Tekstslide
Engels
MBO
Studiejaar 2
In deze les zitten
19 slides
, met
interactieve quizzen
,
tekstslides
en
1 video
.
Lesduur is:
50 min
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Onderdelen in deze les
Goals for today
- You know why it's important to be polite.
- You know how to answer the phone.
Slide 1 - Tekstslide
What is the Ukranian word for 'hospitable'?
Slide 2 - Open vraag
Why do you have to be formal and polite/hospitable?
Slide 3 - Open vraag
What is the correct formal greeting in English?
A
Hello
B
What's up?
C
Good morning, Sir/Madam
D
Hi
Slide 4 - Quizvraag
Which is formal?
A
May I have your name?
B
What is your name?
Slide 5 - Quizvraag
Which is formal?
A
Would you like a cup of coffee?
B
Do you want coffee?
Slide 6 - Quizvraag
Which is formal?
A
Can you spell that?
B
Could you spell that for me, please?
Slide 7 - Quizvraag
Which is formal?
A
May I have your passport please?
B
Can I please have your passport?
Slide 8 - Quizvraag
Let's practice with phone calls
- Professional telephone calls
- How to speak politely in a professional setting
Slide 9 - Tekstslide
Aims:
I'm more confident to speak English
I know how to make professional telephone calls
I know how to use polite English
Slide 10 - Tekstslide
What is going wrong in the video?
YouTube video
What's going wrong?
Slide 11 - Tekstslide
Slide 12 - Video
Let's hear it!
What did you notice?
Slide 13 - Tekstslide
After training!
YouTube video
Improvements
Slide 14 - Tekstslide
Answering the phone:
Appropriate greeting!
Your company's name (your department)
Your name
Offer help
Slide 15 - Tekstslide
Answering the phone in a professional context. The right order.
Good afternoon,
Beauty salon 'Bliss'
This is Melanie speaking
How may I help you?
Slide 16 - Sleepvraag
"Good afternoon, beauty salon Bliss. You're speaking with Helen, how may I help you?"
This person is:
A
Making a telephone call
B
Answering a telephone call
Slide 17 - Quizvraag
How to ask something politely
Useful vocabulary:
Excuse me, ...
Could I ...
Would you be so kind, ...
May I ask ...
(Do you know more examples?)
Slide 18 - Tekstslide
Role play
Call each other
Person 1:
security officer
Answer politely
Write down information
Person 2
: calls in sick
Today
Has the flu
Hopefully back next week
Slide 19 - Tekstslide
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