Scenario Background:You're the Project Manager for the Global Sales Platform Upgrade (GSPU), a $2.5M strategic initiative to modernise the company's sales infrastructure. The project is currently at 65% completion with a planned go-live date of March 1st. Yesterday, your technical team discovered that the data migration from legacy systems will require an additional 6 weeks due to previously unknown data corruption issues. This would push the launch to mid-April, overlapping with the company's busiest sales period.
The Stakeholder:
Michael Rodriguez - Chief Sales Officer
- Known for being a strategic thinker but has low tolerance for technical details
- Built his reputation on never missing a quarterly target
- Has personally vouched for the March 1st date to his global sales team
- Communication style: Direct, solutions-focused, wants options not problems
- Recently returned from a tense board meeting about ambitious Q2 sales targets
The Challenge:
- You need to communicate the delay and get buy-in for a new timeline
- Sales team training is already scheduled for early March
- The legacy system has increasing stability issues
- Each week of delay costs approximately $100K in additional contractor fees
- A rushed migration could result in lost sales data
Starting Point:
You're joining an already scheduled project update meeting. Michael has just wrapped up a call with APAC sales leaders and appears preoccupied with his phone.
"Sorry I'm a bit distracted - major deal closing in Singapore. You mentioned you needed to discuss something urgent about the sales platform rollout?"