Learning Aim A - lesson 3

• Horeca
• MBO
• Studiejaar 2

Unit 7 - Supervise Food Service Operations

Repetition from the last lesson

Today

Dining styles

Meals service styles

Customer needs

Activity

Questions?

Dining styles

- Family-style dining

Shareable platters 

- Casual dining/ Fast casual dining

Moderately priced menus/ Quick service

 - Fine dining

Most expensive style of dining

- Fast food dining

Cheapest and easy to manage

- Buffet dining 

Self-service 

Meals Service Styles

- English service style (Silver service)

- American service style (Plate service)

- French service style (Presentation)

- Russian service style (Similar to French)

- Family service style (Shareable platters)

- Guéridon service style

- Tray service style (Room service)

- Self-service style: 

Cafetaria service: Traditional and Free-Flow

Counter service

Vending service

Examples of customer needs and expectations in a restaurant...

Activity - groups - 50 min.

- Find a picture or short video of a hotel to give an impression.

- Explain the different types of service styles this hotel can offer and how these should be matched to the customer's needs and expectations for the occasion.

Next week - Start exam - LA-A