Fill in the missing words:
Ok, well we know, that, er, these days not only has book borrowing .... (1) from ....(2) years back, so is book buying by the libraries. Andrew, is the, the problem ....(3) down to the ....(4) or is it much more ....(5) than that?
It's quite a complicated picture. If you look at the ....(6) you will see that , yes, book ....(7) has ....(8) substantially in five years, about ....(9) percent. At the same time, if you look at library visits, different ....(10) of library use including reference use, use of the Internet and other sortsvof, er, ....(11), that's only down six per cent in the last five years. And in the last year it actually ....(12)...one and a half per cent. So there is .....