Rijn IJssel

LE11 - ITIL - LES3 - Change Management

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Slide 1: Slide

ICTMBOStudiejaar 3

This lesson contains 17 slides, with interactive quizzes and text slides.

Lesson duration is: 60 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

What do you think

change management is?

Slide 3 - Mind map

Slide 4 - Slide

Slide 5 - Slide

Have you ever dealt with
an ITIL change at a service desk?

Yup

Nope

Dunno

Slide 6 - Poll

Slide 7 - Slide

Slide 8 - Slide

Wat is the Dutch term for
Change Advisory Board?

Wijzigingsdevisie

Change Advisory Board

Wijzigingsadvies-commissie

Wijzigingsbeheer-groep

Slide 9 - Quiz

Slide 10 - Slide

True or false:
A helpdesk employee can
approve or deny a change.

True

False

Slide 11 - Quiz

Slide 12 - Slide

Slide 13 - Slide

What is the purpose of
evaluation?

Slide 14 - Open question

Slide 15 - Slide

Slide 16 - Slide

TIPs

TOPs