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LE11 - ITIL - LES2 - Incident Management

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Slide 1: Slide

ICTMBOStudiejaar 3

This lesson contains 18 slides, with interactive quizzes and text slides.

Lesson duration is: 60 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Wat weet jij al van
Incident Management?

Slide 3 - Mind map

Slide 4 - Slide

Slide 5 - Slide

What is the difference between
an incident and a problem?

It's just different, man

A problem has no know cause, an incident does

An incident causes an interruption, a problem does not

Problems can generally be resolved quicker than incidents

Slide 6 - Quiz

Slide 7 - Slide

Slide 8 - Slide

Have you ever had to deal with
angry customers?

YAS!

NOPE!

Never had the opportunity

Slide 9 - Poll

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

What steps are in the
trouble shooting process?

Slide 13 - Open question

Slide 14 - Slide

Slide 15 - Slide

Slide 16 - Slide

Slide 17 - Slide

Feedback?

Improvements?

Additions?