Speaking: Formal

• Engels
• Middelbare school
• vmbo b
• Leerjaar 4

Speaking: Answering a call

Engels voor klas F4A T/M F4E

Business administration

What?

IN DUO'S!

1.You will see a statement on the screen

2.Do you agree or disagree?

3. Give your own opinion.

4. Choose the right answer.

Statement 1

''Hello, my name is Jeffrey how may I help you?''

This is the correct way of answering a formal call when you work for a company.

Which opening sentence is the best to start a formal conversation?

1. Good afternoon, this is Maya from Headquarters Efteling. How may I help you?
2. Hello, my name is Michael. How can I help you?
3. Good afternoon, Headquarters Efteling receptionist James speaking. How may I help you?
4. Good afternoon, Michael speaking. How can I help you?

Statement 2

''I'm feeling pretty good, how are you?'

This is the answer you give when the other person asks how you are.

Statement 3

''Our frontdesk is open from 8am till 6pm. On Saturdays and Sundays, you can contact us through E-mail.'

This is how you give information about timings.

Which way of informing is INCORRECT?

1. I am sorry, I do not have the answer to your question right now. Would it be fine if I called you back in 10 minutes?
2. Our frontdesk is currently closed due to the holidays. If you have any questions regarding your booking, please contact us through E-mail.
3. I am sorry, I don't know how to answer your question. Look it up on the internet, you might find the answer!
4. The frontdesk is open every Monday till Friday. It opens at 10 am and closes at 5 pm. Feel free to call us for any further information!

Statement 4

''Thank you for calling Headquarters Efteling, bye!'

This is how you end a formal call

Which way of ending a formal call is the MOST useful?

1. I hope you have good day, bye!
2. This is all the information I can give. I wish you a good day, bye!
3. I hope to have informed you enough. If you have anymore questions, please don't call us!
4. I hope to have informed you enough. Please feel free to contact us if you need any more information. Have a nice evening.

Informal

Formal

Any questions?

Work together on the preparatory exercise before the final conversation. Present this to the teacher for feedback.

Are you guys ready for the final presentation and conversation?

😒🙁😐🙂😃