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OAB - phone conversation - Leef je uit

What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].
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Slide 1: Quiz
EngelsMBOStudiejaar 1

This lesson contains 12 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 30 min

Items in this lesson

What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].

Slide 1 - Quiz

Should you mention the name of the company you work for?
A
Yes
B
No

Slide 2 - Quiz

Good afternoon, this is [name] speaking from Leef je uit.

  • Is this Mr. Jones?
  • I am calling, because ...
  • I have a question about ... 


Slide 3 - Slide

Wat zeg je als je iemand niet hebt verstaan?

Slide 4 - Open question

Slide 5 - Video

Slide 6 - Slide

Being polite
  1. Please
  2. I'm sorry
  3. Excuse me

I'm sorry, could you repeat that, please?

Slide 7 - Slide

Make this sentence more polite:
Can you repeat your name?

Slide 8 - Open question

How do we make these sentences more polite?
  1. Can you repeat your name?
  2. Can I ask you a question?
  3. Can I have a glass of water?

Slide 9 - Slide

  1. Could you repeat your name, please?
  2. May I ask you a question, please?
  3. May I have a glass of water, please?

Slide 10 - Slide

Afsluiting
  • Is there anything else I can do for you?

  • Have a nice day. 

  • Bye.

Slide 11 - Slide

What do you say when you are calling someone after they pick up the phone?

Slide 12 - Open question