Les 11: Inflight service and sales

Cabinetraining leerjaar 1 
Les 11: Inflight 'service & sales'
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Slide 1: Slide
CabineMBOStudiejaar 1

This lesson contains 25 slides, with interactive quizzes, text slides and 4 videos.

time-iconLesson duration is: 60 min

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Cabinetraining leerjaar 1 
Les 11: Inflight 'service & sales'

Slide 1 - Slide

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Welcome on board!

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Les 11: 
  • Uitvoeren taken departure
  • Service and sales on board
  • Turbulence 

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Aan het eind v/d les..
- In eigen woorden omschrijven wat de vluchtfase ‘inflight service and sales’ is
- 5 onderdelen benoemen die jij als CA uitvoert tijdens de vluchtfase ‘inflight and sales’
- Uitvoeren van taken inflight service and sales

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Fases van een vlucht
I. Briefing
II. Pre-flight
III. Boarding
IV. Departure
V. Inflight / sales
VI. Descent / Arrival
VII. Finalizing flight

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Service on board

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Service on board

Slide 8 - Mind map

Waar denk je aan bij service aan boord?

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Voorbereiden service

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Service schedule KLM

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Voorbereiden trolley service

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Slide 16 - Video

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Oorzaken turbulentie 

1. Slecht weer
2. Verticaal stijgende lucht
3. Jet stream
4. Berggebied

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Slide 18 - Video

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Slide 19 - Video

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Turbulentie in cabine

1. Fasten Seat Belt Sign aan
2. Omroep Captain
3. Checken seat belt passagiers / opbergen spullen galley / trolley
4. 'CABIN CREW take your SEATS'

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Level 1
Level 2
Level 3
Zet de levels van turbulentie op volgorde.
SEVERE
LIGHT
MODERATE

Slide 22 - Drag question

1 mews
2 gordon
3 VAS
4 PES
5 SOAP
6 STARRT
Food and drink service

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Sales service

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Dit vond ik van de cabine les:
😒🙁😐🙂😃

Slide 25 - Poll

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