This lesson contains 18 slides, with interactive quizzes and text slides.
Items in this lesson
ENGLISH
Slide 1 - Slide
Today's Lesson
-Introdcution
-Introducing Case 1
Slide 2 - Slide
Individual meetings
I will meet with you for a few minutes each to:
-Get to know you
-See your speaking level in English
Slide 3 - Slide
While these meetings are happening
-You will look at the Case 1 document pdf that I have added to your Teams class in "Assignments" (opdrachten). In that Assignment page there is also an summary of what the project is.
- You will have to answer questions about Case 1 in the second half of this class.
Slide 4 - Slide
What do you have to make for Case 1?
A
A portfolio
B
2 Essays
C
2 Videos
Slide 5 - Quiz
Who is in the video?
A
You and another person
B
Just You
Slide 6 - Quiz
Who is the other person in the video pretending to be?
A
Your mom
B
A Hotel Guest
Slide 7 - Quiz
What are the two skills you practice in the videos?
Slide 8 - Open question
How many steps should you include in your Check-In Video?
A
14
B
4
C
10
Slide 9 - Quiz
Slide 10 - Slide
How many steps are in "Handling a Complaint"
A
1
B
2
C
4
D
10
Slide 11 - Quiz
What are the 4 steps in "Handling a Complaint"
Slide 12 - Open question
Handling a Complaint
1. Listen
2. Apologize
3. Solve
4. Thank
Slide 13 - Slide
Why do you think Case 1 is important to learn and complete?
Slide 14 - Mind map
Case 1- Why?
Case 1 is about learning how to do important hotel tasks, such as Checking-in, while using formal English.
These are realistic situations that you will experience during your internships.
Slide 15 - Slide
What we will work on this period
-Learning Hotel vocabulary
-Learning Formal English
-Lots of speaking practice.
Slide 16 - Slide
Do you have any questions?
Slide 17 - Mind map
Next Class we will:
-Review politeness and non-verbal communication skills from the Case 1 document