Quiz on Case 1

ENGLISH
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 18 slides, with interactive quizzes and text slides.

Items in this lesson

ENGLISH

Slide 1 - Slide

Today's Lesson
-Introdcution
-Introducing Case 1

Slide 2 - Slide

Individual meetings
I will meet with you for a few minutes each to:
-Get to know you
-See your speaking level in English 

Slide 3 - Slide

While these meetings are happening
-You will look at the Case 1 document pdf that I have added to your Teams class in "Assignments" (opdrachten). In that Assignment page there is also an summary of what the project is. 
- You will have to answer questions about Case 1 in the second half of this class. 



Slide 4 - Slide

What do you have to make for Case 1?
A
A portfolio
B
2 Essays
C
2 Videos

Slide 5 - Quiz

Who is in the video?
A
You and another person
B
Just You

Slide 6 - Quiz

Who is the other person in the video pretending to be?
A
Your mom
B
A Hotel Guest

Slide 7 - Quiz

What are the two skills you practice in the videos?

Slide 8 - Open question

How many steps should you include in your Check-In Video?
A
14
B
4
C
10

Slide 9 - Quiz

Slide 10 - Slide

How many steps are in "Handling a Complaint"
A
1
B
2
C
4
D
10

Slide 11 - Quiz

What are the 4 steps in "Handling a Complaint"

Slide 12 - Open question

Handling a Complaint
1. Listen 
2. Apologize 
3. Solve
4. Thank 

Slide 13 - Slide

Why do you think Case 1 is important to learn and complete?

Slide 14 - Mind map

Case 1- Why? 
Case 1 is about learning how to do important hotel tasks, such as Checking-in, while using formal English. 

These are realistic situations that you will experience during your internships. 

Slide 15 - Slide

What we will work on this period
-Learning Hotel vocabulary 
-Learning Formal English
-Lots of speaking practice. 

Slide 16 - Slide

Do you have any questions?

Slide 17 - Mind map

Next Class we will: 
-Review politeness and non-verbal communication skills from the Case 1 document
-Practice checking someone in with a partner. 


Have a nice day :) 

Slide 18 - Slide