Situation: Mrs Jones will be receiving a visit from her granddaughter and she wishes to look her best by having her hair ‘done’. Mrs Jones asks Peter to make an appointment with Yvonne, the hairdresser at the local salon.
Persons: Peter (caregiver), Mrs Jones (resident), Yvonne (hairdresser)
Location: The discussion takes place in Mrs Jones’ room within the nursing home, while Peter makes the telephone call from a separate room within the nursing home.