Lesson 1

• Engels
• MBO
• Studiejaar 1

Which do you prefer?

British English

American English

Learn:

Grammar rules and use of English

Basic things to use for future job

A bit of both

Preparation task

A proof that a delivery has been made.

1. an invoice
2. delivery confirmation
3. payment terms
4. an exception

The conditions of when a customer should make
payment.

1. delivery confirmation
2. a regulation
3. an extension
4. payment terms

When more time is allowed for something

1. an exception
2. a regulation
3. an extension
4. an invoice

To show someone you are grateful for something they
have done

1. to recognize
2. to understand
3. to appreciate
4. to fail

Now listen to the recording

https://learnenglish.britishcouncil.org/skills/listening/intermediate-b1/a-phone-call-from-a-customer

The delivery hasn't arrived yet

True

False

Andrea is having cash flow issues and needs a payment extension.

True

False

Andrea usually asks for an extension of the payment terms.

True

False

Andrea has a new order to place, even bigger than the last one.

True

False

Junko can extend the payment terms on the last order to 60 days.

True

False

Junko will send Andrea an email confirmation.

True

False

Put the sentences in the correct group.

I am happy to help you

I think we can make an exeption this time

Tekst

You'd really be helping us

I appreciate your help

The customer says.

The supplier says

I am not sure if I can do that.

I promise this won't become the norm.

Let me see what I can do.

I need a favour

The customer says

The supplier says

Would you like to practice some more?

Go to: https://learnenglish.britishcouncil.org/skills/listening/intermediate-b1

How did you enjoy this lesson?

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