Formal Writing Introduction
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Lesson duration is: 45 minItems in this lesson
Slide 1 - Slide
Choose one of the following three topics. Write a letter to a manager of a business. Write for 5 minutes and do not correct anything.
1. A complaint about poor service
2. A question about a product
3. A concern about an employee
1. A complaint about poor service
2. A question about a product
3. A concern about an employee
Slide 2 - Open question
What do you know
about writing a formal
letter?
about writing a formal
letter?
Slide 3 - Mind map
Slide 4 - Slide
Slide 5 - Slide
Slide 6 - Slide
Slide 7 - Slide
Slide 8 - Slide
Slide 9 - Slide
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
Who am I writing to (be specific)?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
Who am I writing to (be specific)?
Slide 10 - Mind map
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What is the purpose of my letter?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What is the purpose of my letter?
Slide 11 - Mind map
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
Why are you complaining? Why are you are unhappy with the company?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
Why are you complaining? Why are you are unhappy with the company?
Slide 12 - Mind map
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What evidence do you have?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What evidence do you have?
Slide 13 - Mind map
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What would you like them to do?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
What would you like them to do?
Slide 14 - Mind map
You ordered and paid for a Samsung Galaxy phone from an online shop (yourphone.co.uk) three weeks ago on 20th September.
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
When/how do you want them to respond?
The website gave you a booking reference of THX34827
You did not receive any email confirmation.
The product has not been delivered yet.
You want to find out what has happened to your order.
When/how do you want them to respond?
